Jen Maneja Email & Phone Number

Seattle, WA, US

• Served as a customer advocate assuring the delivery of quality customer service to grow the customer base.
• Delivered excellent customer support by responding to customers’ needs, inquiries, and complaints regarding products and services.

New York, United States

• Co-created the internal onboarding training program, writing continued documentation/training articles for both internal and external usage and designing/implementing training documents for newly hired employees while.
• Acted as the first point of contact for customers, assisting diverse customers through email and phone with a focus on answering inquiries on company software
• Managed reported bugs/issues and investigated possible solutions with prompt escalation as needed, contributing to a significant boost in customer retention.

Cuenca, Ecuador

Created and taught English lessons to ESL learners of all ages while assisting the director and coaching new teachers. Facilitated workshops for new and current teachers. Managed social media.

Portland, Oregon Area

Assisted the store manager in running the day to day operations.