Jen Martin Email and Phone Number
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With 20 years’ success in the building materials industry, I am focused on "GETTING PAID & FOSTERING SALES".My ‘secret sauce’ is championing great relationships, empowering credit pros, creating robust process solutions and implementing tried and true Top 10 Credit Best Practices that produce results and excellence in cashflow. Career Highlights:⭐️ Created ‘Top 10 Credit Best Practice Model’ to standardize process, mitigate risk and improve cashflow in a decentralized business environment - adopted as best-in-class approach throughout all Private Equity holding companies.⭐️ Reduced DSO from 50 to 32 days while growing revenue from $500M to $2B and maintaining bad debt expense below .2% of sales. ~ $10M annual savings of working capital expense.⭐️ Transformed OTC process thru automation, implemented organization wide collection strategies to drive cashflow, installed Get Paid software to scale across 80+ operating branches and 25+ credit personnel.⭐️ Restructured Credit & Customer Service organization for ERP pilot; optimized workflow to reduce touchpoints and streamline process while reducing SG&A expense by ~10%. Implemented as best practice across North America (4 regions & $4B annual revenue).⭐️ Implemented Billtrust online payment/invoice/statement archive system to expedite cashflow, improve working capital and provide 24/7 customer service access.⭐️ Highlighted in Credit Today (2023): Building an AR Dream Team and Business Credit Magazine (2019): Importance of Metrics in Driving Credit Performance.⭐️ Industry Speaker: National Association Credit Managers (NACM) - “The Secret Sauce to Mitigating Risk & Enhancing Cashflow”, Levelset – “What’s Really Going on in the Lumber Industry”, Credit Management Association (CMA) – “Winning with a Multi-Generational Workforce”, and more.🎗️ Recognized and awarded appointment to Lafarge’s 2008 executive development program in Paris, France. Participated in a leadership forum with 30 executives from 19 countries.
Carter Lumber
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Director Of CreditCarter Lumber Nov 2022 - PresentKent, Ohio, UsCarter Lumber is one of the nation’s top building materials retailers and the 5th largest lumberyard in the country with 170+ locations in 15 states. Celebrating 90 years and counting, as a family-owned business based in Kent, OH – Carter Lumber continues to serve customers, communities, and employees by focusing on our core values of hard work, dedication, supplying quality materials and excellent customer service.As leader of the Credit function (underwriting, AR collections, legal coordination, construction billing and cash application) I coordinate and empower 50+ credit employees to partner with our customers, sales leaders, and local administrative teams to promote sales while exceeding cashflow targets, mitigating delinquent receivables and bad debt loss. We focus on building great relationships to achieve great results - GET PAID & FOSTER SALES!
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Advisory Board MemberNetnow Inc. May 2023 - Apr 2024Toronto, Ca -
Credit & Industry Advisory BoardLevelset, A Procore Company Nov 2020 - Apr 2023New Orleans, La, UsFocused on empowering credit professionals thru robust process, training and credit best practices in the building material industry – to ensure secure construction payment and excellence in cashflow. -
Director, Global Billing OperationsCostar Group Mar 2022 - Oct 2022Washington, Dc, UsS&P 500 member, CoStar Group, Inc. (Nasdaq: CSGP), is commercial real estate's leading provider of information, analytics and online marketplaces. Brands include: CoStar, Apartments.com, LoopNet, BizBuySell, LandsofAmerica, Ten-X and STR - the global leader in benchmarking and analytics for the hospitality industry.• Created a high performing finance operation team through a culture of collaboration, positive work environment, autonomy, accountability, and operational excellence. • Developed and inspired a large diverse team, geographically relocated from Washington DC to Richmond, VA and hired ~20 billing associates to support common objectives.• Identified and documented best practices to ensure timely and accurate billing of 100,000+ transactions per month.• Led SOX compliance and related revenue control activities. -
Senior Manager Of Shared Services, Corporate Credit & CollectionsTopbuild Aug 2021 - Feb 2022Daytona Beach, Florida, UsLed 125 member shared service team to support TopBuild’s (NYSE: BLD) $4 Billion AR portfolio for industry leading installation and distribution businesses: TruTeam, Service Partners and Distribution International. Increased visibility, performance and financial results thru implementation of new systems, tools and automation while creating a culture of accountability. • Led 125+ shared service employees, controlled and effectively employed ~$10M annual budget.• Ensured Sarbanes Oxley compliance and related control activities, prepared CECL bad debt calculation.• Leveraged vendor relationships to promote process efficiency and automation: High Radius, Experian, NACM, & Levelset.• Partnered with executive leadership, sales, and administrative functions to promote sales, while meeting cash flow targets, mitigating delinquent receivables and maintain bad debt loss below .2% of revenue. -
Senior Director Of Credit & Accounts ReceivableKodiak Building Partners May 2016 - Aug 2021Englewood, Colorado, UsKodiak Building Partners as one of the largest US Construction Supply Dealers leads with a vision of local autonomy and decision making. With a diverse portfolio that spans lumber, gypsum, appliances, structural steel and more - we focused on empowering local building materials companies to be the best in their markets.As leader of the Credit & Accounts Receivable function, I partnered with and influenced business presidents, sales, and administrative teams to promote sales while exceeding cashflow targets, mitigating delinquent receivables and bad debt loss. At Kodiak, I led with a proactive, best practice-based approach that kept decision making close to the customer and focus on building great relationships. Thru education, credit tools and influence - I served as an expert credit resource, across 7 business platforms and 27 operating entities, 50+ downstream credit employees - charting a new path to receivable & collection excellence for a $2B+ portfolio. -
Process Development ManagerBeacon Building Products Jun 2015 - Apr 2016Herndon, Virginia, UsLed an effort to identify, analyze and make final process decisions to ensure best practices were documented and executed across all organizational functions. Partnered with executive leaders, stake holders and front line personnel to facilitate complex process improvement efforts in support of RSG’s four pillars: Safety, Growth, Profitability and being an Employer of Choice. Ultimately developing a “Branch Health Scorecard” to benchmark and monitor success.Spearheaded customer master file conversion (20k customers and 180k jobs) of legacy data after 2015 RSG acquisition. -
Regional Credit Manager (Roofing Supply Group)Beacon Building Products Dec 2010 - Jun 2015Herndon, Virginia, UsResponsible for protecting RSG’s financial interests and increasing free cash flow through skilled risk management, oversight of daily operations and timely collection of accounts receivable assets. Direct credit and collection activities of 22 branches; total revenue of $300M. Mentoring and development of 10 credit employees.
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Commercial Sales Manager, Aggregates (Colorado Markets)Lafarge Oct 2007 - Apr 2009OoEstablish sales & marketing and customer service & logistics strategies for Rocky Mountain Aggregates while achieving critical revenue objectives. $90M in sales and 40+ downstream employees. Implemented a new customer service model resulting in direct SG&A savings of 18% and executed a systematic pricing model to reduce transactional workload and allow for increased sales focus. Provided monthly reports to executive management team and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals.Recognized leader in business management, nominated and awarded appointment to a prestigious 2008 executive development program in Paris, France. -
Business Process ManagerLafarge Jan 2006 - Oct 2007OoServed as a subject matter expert for the revenue cycle process. Responsible for stabilizing PeopleSoft Enterprise Resource Planning system (ERP), aligning organizational structure and improving processes to realize the benefits of an integrated system. Developed and implemented Credit and Customer Service organizational model for ERP pilot; identified and implemented as a best practice for North America.
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West Us Regional Credit ManagerLafarge Oct 2001 - Dec 2006OoResponsible for protecting Lafarge’s financial interests through skilled risk management, oversight of daily operations and timely collection of accounts receivable assets. Directed credit and collection activities of four distinct product lines, total revenue $800M. Mentoring and staff development of 10+ employees.
Jen Martin Skills
Jen Martin Education Details
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Regis UniversityBusiness Administration And Management
Frequently Asked Questions about Jen Martin
What company does Jen Martin work for?
Jen Martin works for Carter Lumber
What is Jen Martin's role at the current company?
Jen Martin's current role is Construction Credit Champion @ Carter Lumber | O2C Expert | Transformational Finance Ops Leader | Board Advisor | Industry Speaker |Construction Pros Let’s Connect!.
What is Jen Martin's email address?
Jen Martin's email address is je****@****hoo.com
What schools did Jen Martin attend?
Jen Martin attended Regis University.
What skills is Jen Martin known for?
Jen Martin has skills like Process Improvement, Management, Risk Management, Budgets, Accounts Receivable, Forecasting, Negotiation, Team Building, Sales Operations, Account Management, Credit, Erp.
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