Jennie Mathur, Pmp Email & Phone Number

I actively seek out big, nebulous problems. If a problem seems insurmountable and has multiple layers of unknowns, I roll up my sleeves and enthusiastically dive in. I work at the intersection of product management, project management, and customer success in a rapidly changing environment. In my career, I have worked on big issues relating to:✅ Increasing product adoption by 700%.✅ Improving collaboration across geographic and organizationally different groups by 60%.✅ Improving staff retention across 30 organizations.✅ Rolling out an educational SaaS product to a diverse group of users with differing needs.✅ Adapting niche products to meet the needs of a wider audience.People are at the center of everything I do, and I go to great lengths to ensure I am always solving the root of a problem and not just treating a symptom. I do this through:🤝 Conducting user interviews🤝 Field observations🤝 Leading advisory teams🤝 User testing and feedback🤝 Partnerships🤝 CollaborationI work hand in hand with those most impacted by the problem to ensure the solutions we create will be used. I have worked alongside K-12 educators for over 20 years and deeply understand their complex needs and what solutions will and will not work for them. I have increased product retention by over 30% through building community and loyalty and being responsive to customer needs.I welcome the opportunity to connect with others and develop solutions that will help people save time and money and make their lives easier.