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I was recruited to provide expert recommendations, consultancy, and direction on modern talent functions which included oversight of learning and development, performance, and talent management along with establishing benchmarks that measured the impact and effectiveness of talent-related programs and initiatives.The following are highlights of the value I brought to the organization:• Established the award-winning Consumer Banking onboarding program, shifting training from the classroom into the bank branch with a focus on a sustainable, scalable experience personalized to the user/learners' needs.- Recipient of Brandon Hall Group, HCM Excellence Awards, 2022. Best Learning Program Supporting a Change Transformation Business Strategy, Best Use of a Blended Learning Program.• Successfully integrated into the onboarding program on-demand learning, training on-site at the branch, chunked learning, and rigorous readiness assessments which resulted in increased pass rates and decreased attrition rates.• Established and implemented a banking sales model, GUIDE, which saved the organization over $400K in recurring annual vendor expenses.• Continually identified areas of technology opportunity including the integration of a Learning Experience Platform (LXP) which has enabled a modern, personal learning experience and a Digital Adoption Platform (DAP) to reduce/eliminate point-and-click systems training.• Designed and implemented succession planning for senior leadership resulting in a consistent process for talent identification and development actions for top and growth talents in alignment with succession plans.

Delivered outstanding service and dedication during tenure with the organization. Held multiple roles with increased responsibilities across the Learning and Development space. Successfully integrated sustainable learning initiatives that transformed the organization into a culture of continuous learning.

I established standardized goals, vision, and strategies related to the design and integration of enterprise learning which included support for talent management, leadership, and overall organizational development.The following are highlights of the value I brought to the position:• Built a high-performance global team of learning professionals with responsibilities to design, develop, curate, and maintain tools, resources, and educational programs for the successful execution of end-to-end talent processes that aligned with organizational objectives.• Developed key relationships with learning partners such as internal learning leaders, D-school universities, and learning solutions providers to advance learning capabilities across the company.

Captained innovative programs and projects which included an on-demand learning system that optimized content, assisted employees in optimizing performances, and effectively reduced facilitated learning costs.The following are highlights of the value I brought to the position:• Drove continuous process improvements, implementing a continuous learning approach (Learn/Apply/Practice); micro-learning, "flipped classroom" sessions, social media, cohort groups, practice sessions, and real play.• Elevated operations across all functions which drove revenue of over $862K which exceeded the budget goal and saved the enterprise over $496K in external instructional and graphic design spending.• Managed a global design team of user experience and graphic designers, learning curators, and producers while leading research and development which included technology enablement and post-M&A cultural alignment.

Provided skilled consultancy to C-suite leaders across the company on team performance, leadership development, strategic planning, organizational design, and transformational change. Designed and delivered tailored talent solutions and coaching to executives and their teams.The following are highlights of the value I brought to the position:• Facilitated redesign of flagship manager development program that incorporated trendsetting design utilizing experience-based learning, flipped classroom, micro learnings, and continuous learning.• Led UnitedHealthcare business initiative to increase employee engagement through manager effectiveness which increased employee engagement by 4% and manager effectiveness by 2%.• Established a cross-functional collaboration session for the top 600 global leaders; resulted in the development of solutions for six of the most difficult organizational challenges which resulted in several being put into action.

Managed the delivery of training programs to support sales and account management as well as broker and consultant partners.

Managed strategic business relationship of clients using the UniFi PRO Mortgage eX originations system.Strategized with client executives on ways to grow their business, increase revenues, decrease cost-to-produce, and leverage efficiencies using FiServ technology solutions

Managed direct lending business channel with $375 million budget and multiple lines of business - portfolio retention, Internet lending, home equity line lending, outbound lead sources.Led a department of 45+ employees, including sales, processing, and closing.

Managed retail lending branch including business development, production activities of loan officers, office management, and budget oversight.

Responsible for all sales and operations training for the mortgage company.