• Provide technical assistance, performs first-level core troubleshooting and support for incoming queries and issues related to computer systems, software, and hardware.• Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources. • Provides EUS for support partners via phone and chat environment.• Creates the Starbucks Experience for Retail partners and vendors; Answers questions and provides sustainable technical… Show more • Provide technical assistance, performs first-level core troubleshooting and support for incoming queries and issues related to computer systems, software, and hardware.• Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources. • Provides EUS for support partners via phone and chat environment.• Creates the Starbucks Experience for Retail partners and vendors; Answers questions and provides sustainable technical solutions. Show less

(Region 15, Area 52)• Managed a variety of different retail store footprints, consistently achieving high customer connection, increased revenue YOY, served as a mentor to peers, hosted and created district wide meetings.• Vertical Density: high volume (400+ daily peak), high MO&P, early adopter of labels, channel production, DOM, oversaw relocation & new store opening.• Neighborhood Store: high-celebrity store, only store in Los Angeles without an oven, but achieved highest Food… Show more (Region 15, Area 52)• Managed a variety of different retail store footprints, consistently achieving high customer connection, increased revenue YOY, served as a mentor to peers, hosted and created district wide meetings.• Vertical Density: high volume (400+ daily peak), high MO&P, early adopter of labels, channel production, DOM, oversaw relocation & new store opening.• Neighborhood Store: high-celebrity store, only store in Los Angeles without an oven, but achieved highest Food UPH in the District consistently. Nominated to Area 52 Winners Circle.• Dual managing including a Mall Kiosk: Lead the store as it saw 28% comp sales, transition to off-site storage, construction.• Third Place Store: large café, high-incident store, served as ASM during transition between two different Store Managers. Show less

Self-employed freelance computer consulting specializing in helping the home user. General: ⬥ Operating Systems: savvy with both Windows and Apple OS and iOS ⬥ Apple Remote Desktop; file management and security. ⬥ Wireless Networking & Airport Admin Utility. ⬥ NetBoot; Configuring & Routing Systems with static IP addresses. ⬥ System backup (to external HD and online servers.) ⬥ Airport/HD/RAM troubleshooting & installation; ASD. Applications: ⬥ Apple: Final Cut Pro (certified,) DVD… Show more Self-employed freelance computer consulting specializing in helping the home user. General: ⬥ Operating Systems: savvy with both Windows and Apple OS and iOS ⬥ Apple Remote Desktop; file management and security. ⬥ Wireless Networking & Airport Admin Utility. ⬥ NetBoot; Configuring & Routing Systems with static IP addresses. ⬥ System backup (to external HD and online servers.) ⬥ Airport/HD/RAM troubleshooting & installation; ASD. Applications: ⬥ Apple: Final Cut Pro (certified,) DVD Studio Pro, Compressor, Filemaker Pro, iWork, iLife. ⬥ Adobe: Photoshop, Premiere, After Effects (Mac & PC.) ⬥ Intuit: Quickbooks; Quicken (Mac & PC.) ⬥ Microsoft: Word, Excel, Powerpoint (Mac & PC;) Outlook (PC only.) Show less

⬥ Managed day-to-day operations and strategic planning for of one of the West Coast Flagship stores, which had yearly revenue of over $50 million and a staff of over 200 people. ⬥ Served as an enterprising, magnetic and dynamic presence on and off the sales floor. ⬥ Handled a variety of high-profile customers and customer service situations.⬥ Actively participated in hiring, training and mentoring new and current employees. ⬥ Served as a liaison between corporate partners… Show more ⬥ Managed day-to-day operations and strategic planning for of one of the West Coast Flagship stores, which had yearly revenue of over $50 million and a staff of over 200 people. ⬥ Served as an enterprising, magnetic and dynamic presence on and off the sales floor. ⬥ Handled a variety of high-profile customers and customer service situations.⬥ Actively participated in hiring, training and mentoring new and current employees. ⬥ Served as a liaison between corporate partners, regional management and store staff. ⬥ Consistently focused on both external and internal customer relations and employee morale. ⬥ Maintained excellent written and verbal communication skills. ⬥ Effectively managed shrink. Show less