Jennifer Cole Email & Phone Number

United States

Carson City, Nevada, United States

Carson City, Nevada, United States

Skagit, Whatcom And Island Counties

• Providing intensive services, determining eligibility for programs; identifying and analyzing employment barriers;• Guiding, monitoring and motivating clients to follow through with approved plans to achieve educational and/or employment goals;• Updating and adjusting employability plans• Negotiating and writing training contracts• Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement.• Provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.• Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements.• Obligate & manage training program monies; track program resources available to customers; authorize or deny requests; prepare vouchers for payment; authorize required employment & training purchases.• Develop individual employment service plans; guide customers to effectively use in employment and training programs & services.• Ensure customer understands & follows all employment & training directives, expectations, & performance standards.• Develop & sustain relationships with vendors & community; keep informed of available external resources & referrals.• Record & maintain case notes, service plans, program-related expenditures, & exit outcomes; coordinate with other employment & training programs as necessary; enter new and/or updated data in multiple data management systems.• Conduct group & individual orientations, & workshops; supply program specific information about services, benefits, & eligibility.• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility.

Marysville, Wa

• Coordinated travel to medical conferences all over the United States for 18 Medical Residents, the Administrative Medical Director, Assistant Program Director and 5 additional Family Medical Doctors.• Created, edited & maintain all of the electronic & paper personnel data, accreditation paperwork, meeting minutes & agendas. • Tracked & maintained graduation requirements for 30 medical residents. • Communicated & process all Residency related instructions, information, policy updates, tasks, due dates, meetings and other needed correspondence to all residents, faculty members, 2 major hospitals and 30 rotations via email, verbal, text and PowerPoint presentations.• Managed all schedules for 30 residents, Medical Director, Program Director, 5 Core faculty members, 4 preceptors and 30 rotations including collaboration with Providence Medical Group, PRMCE Emergency Department and Seattle Children’s Hospitals. Create and manage the all of the Marysville clinic staffing.• Personnel duties for all Medical Residents including onboarding, hiring, advisory, timesheets, Paid Time Off, FMLA, and check reimbursements, and conferences.• Ordered and maintained Residency supplies.• Implemented LEAN policies & procedures. This included creating new processes, designing policies and implementing these policies to the residents, clinical staff, and faculty staff.• Worked independently on assigned tasks. Also be self-motivated to review future events and pin-point potential issues, create a solution and correct any potential issues before it happens.

Bellingham, Washington

• Provided guidance and acted as a job coach to less experience employees. Acted as the Lead the Work First team for Bellingham.• Acted as the Work First supervisor to 8 Case Managers when the acting supervisor was out or unavailable. • Assigned daily assignments and duties to the 8 Case Managers. This included switching queue missions based off need client need for the day and available staffing.• Issued check vouchers based off of client need.• Established and monitored a Case Load for up to 60 Work First Participants.• Served as a consultant by being a sounding board and offered new ideas to plans for participation for my WorkFirst Team. Offered out of the box thinking to help create plans to move clients to self-sufficiency.• Provided professional case management for a broad range of individuals seeking assistance and aid in their efforts to obtain employment. • Ran monthly reports and analyzed data to determine if goals of the office were being met. • Determined each client’s eligibility through evaluation of current or potential income sources, employability, and motivation to remain self-sufficient. • Screened clients for possible barriers to employment refer to community resources and contractors to remove barriers to employability. • Worked within timeframes and deadlines needed for program requirements.• Conducted in-depth client interviews, including interviews of potentially hostile clients and collateral contacts, employing investigative interviewing practices• Performed all actions and duties of a Financial Services Specialist III (Duties listed below).

• Exceeded all time requirements per call type while maintaining a high accuracy rate. • Conducted in-depth client interviews, and gathered verifications and information needed to: establish, continue, reinstate, terminate and/or deny benefits. • Determined the accuracy of the benefit/payment, eligibility determination, and/or program participation by researching and verifying information provided by clients. Accessed State and federal vital statistics in order to confirm citizenship, residency, household composition, earnings, and projected household expenses. Provided benefits following the guidelines of federal and state funding sources and federal immigration law. • Read and interpreted Washington Administrative Code and procedural manuals. • Detected discrepancies and clarified data through inquiries, correspondence and interviews; recognized and re-computed incorrect payments of benefits and established overpayments.

Reno, Nv

• Promoted to the Subject Matter Expert (SME) for the Health Care Reform and played an instrumental part of the Silver State Exchange. I was chosen to be on a special testing assignment to create XMLs, run error reports and scenarios to test the accuracy of the system. I conducted systematic audits in a sample universe to evaluate and analyze benefit outcomes.• Prepared detailed bug reports for use by the administration, partners, stakeholders, and federal agencies in assessing performance and effectiveness of program administration and delivery. • Conducted in-depth client interviews, including interviews of potentially hostile clients, employing investigative interviewing practices to determined public assistance benefits and explained conditions of eligibility. Gathered verifications and information needed to: establish, continue, reinstate, terminate and/or deny benefits. • Determined the accuracy of the benefit/payment, eligibility determination, and/or program participation by researching and verifying information provided by clients by accessing State and federal vital statistics and contacting third parties in order to confirm citizenship, residency, household composition, earnings, and projected household expenses. • Accessed computer data banks to review client history; document information on standardized forms according to program requirements and agency procedures. • Evaluated and processed information by comparing facts and case circumstances to establish eligibility and payments; computed income and evaluated other factors impacting the level of benefits; made determinations regarding initial and continuing eligibility and benefit levels according to required timeframes and program regulations, policies and procedures. • Reviewed cases to determine correct eligibility. Reviewed overpayment referrals and initiate recovery; verified the accuracy of information contained in case files.

Carson City, Nv

• Assisted in booking conferences and meetings for the Division Administrator with other Administrators, Governor’s Office, Attorney General’s Office, Legislatures, etc. and Transcribed Meeting Minutes for multiple public meetings• Provided editorial duties for the Division. This includes but is not limited to producing updated Medicaid Manuals, State Plan Amendments and Forms. Editing means reviewing and correcting format, grammar, punctuation and spelling.• Conducted interviews for Student working positions and trained new employees.

• Under-filled the Executive Assistant position and Over filled the Administrative I position for 10 months while they were vacant. • Assisted in booking conferences and meetings for the Director of DHHS with other Division Administrators, Governor’s Office, Attorney General’s Office, Legislatures, etc.• Booked meetings and travel reservations for 3 budget accounts along with attending and transcribed meeting minutes.• Filed paperwork along with keeping record retention schedules.• Ordered supplies for the 3 divisions.

Stateline, Nv

• Accounts receivable and payable.• Property presentations and sales including quotes, booking events, and sold event packages.• Coordinated and oversaw Corporate and Wedding events for 10 – 250 people.• Booked travel, hotel reservations, vendors and properties.• Assisted Food and Drink Services during events including: food service and bartending.• Special Assignment: Created special work incentives for employees to boost sales. This included gift baskets, prizes and cash if they met certain sales goals for the month.

Criminal Justice

Education record