Jennifer Cole Email & Phone Number

United States

Carson City, Nevada, United States

Carson City, Nevada, United States

Skagit, Whatcom And Island Counties

• Providing intensive services, determining eligibility for programs; identifying and analyzing employment barriers;
• Guiding, monitoring and motivating clients to follow through with approved plans to achieve educational and/or employment goals;
• Updating and adjusting employability plans
• Negotiating and writing training contracts
• Conduct individual interviews to articulate program services and activities; identify components applicable to customer need; develop recommendations for continuous engagement.
• Provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.

Marysville, WA

• Coordinated travel to medical conferences all over the United States for 18 Medical Residents, the Administrative Medical Director, Assistant Program Director and 5 additional Family Medical Doctors.
• Created, edited & maintain all of the electronic & paper personnel data, accreditation paperwork, meeting minutes & agendas.
• Tracked & maintained graduation requirements for 30 medical residents.
• Communicated & process all Residency related instructions, information, policy updates, tasks, due dates, meetings and other needed correspondence to all residents, faculty members, 2 major hospitals and 30 rotations.
• Managed all schedules for 30 residents, Medical Director, Program Director, 5 Core faculty members, 4 preceptors and 30 rotations including collaboration with Providence Medical Group, PRMCE Emergency Department and.
• Personnel duties for all Medical Residents including onboarding, hiring, advisory, timesheets, Paid Time Off, FMLA, and check reimbursements, and conferences.

Bellingham, Washington

• Provided guidance and acted as a job coach to less experience employees. Acted as the Lead the Work First team for Bellingham.
• Acted as the Work First supervisor to 8 Case Managers when the acting supervisor was out or unavailable.
• Assigned daily assignments and duties to the 8 Case Managers. This included switching queue missions based off need client need for the day and available staffing.
• Issued check vouchers based off of client need.
• Established and monitored a Case Load for up to 60 Work First Participants.
• Served as a consultant by being a sounding board and offered new ideas to plans for participation for my WorkFirst Team. Offered out of the box thinking to help create plans to move clients to self-sufficiency.

• Exceeded all time requirements per call type while maintaining a high accuracy rate.
• Conducted in-depth client interviews, and gathered verifications and information needed to: establish, continue, reinstate, terminate and/or deny benefits.
• Determined the accuracy of the benefit/payment, eligibility determination, and/or program participation by researching and verifying information provided by clients. Accessed State and federal vital statistics in order.
• Read and interpreted Washington Administrative Code and procedural manuals.
• Detected discrepancies and clarified data through inquiries, correspondence and interviews; recognized and re-computed incorrect payments of benefits and established overpayments.

Reno, NV

• Promoted to the Subject Matter Expert (SME) for the Health Care Reform and played an instrumental part of the Silver State Exchange. I was chosen to be on a special testing assignment to create XMLs, run error reports.
• Prepared detailed bug reports for use by the administration, partners, stakeholders, and federal agencies in assessing performance and effectiveness of program administration and delivery.
• Conducted in-depth client interviews, including interviews of potentially hostile clients, employing investigative interviewing practices to determined public assistance benefits and explained conditions of.
• Determined the accuracy of the benefit/payment, eligibility determination, and/or program participation by researching and verifying information provided by clients by accessing State and federal vital statistics and.
• Accessed computer data banks to review client history; document information on standardized forms according to program requirements and agency procedures.
• Evaluated and processed information by comparing facts and case circumstances to establish eligibility and payments; computed income and evaluated other factors impacting the level of benefits; made determinations.

Carson City, NV

• Assisted in booking conferences and meetings for the Division Administrator with other Administrators, Governor’s Office, Attorney General’s Office, Legislatures, etc. and Transcribed Meeting Minutes for multiple.
• Provided editorial duties for the Division. This includes but is not limited to producing updated Medicaid Manuals, State Plan Amendments and Forms. Editing means reviewing and correcting format, grammar, punctuation.
• Conducted interviews for Student working positions and trained new employees.

• Under-filled the Executive Assistant position and Over filled the Administrative I position for 10 months while they were vacant.
• Assisted in booking conferences and meetings for the Director of DHHS with other Division Administrators, Governor’s Office, Attorney General’s Office, Legislatures, etc.
• Booked meetings and travel reservations for 3 budget accounts along with attending and transcribed meeting minutes.
• Filed paperwork along with keeping record retention schedules.
• Ordered supplies for the 3 divisions.

Stateline, NV

• Accounts receivable and payable.
• Property presentations and sales including quotes, booking events, and sold event packages.
• Coordinated and oversaw Corporate and Wedding events for 10 – 250 people.
• Booked travel, hotel reservations, vendors and properties.
• Assisted Food and Drink Services during events including: food service and bartending.
• Special Assignment: Created special work incentives for employees to boost sales. This included gift baskets, prizes and cash if they met certain sales goals for the month.

Criminal Justice

Education record