Jen Mease Email & Phone Number

Folsom, Ca, Us

Reporting to the Director of Software Engineering, led a team of 10 software engineers that corrected defects and completed minor enhancements in the Student Information System Software, setting team, individual goals and performance metrics. Managed all product releases, oversaw daily scrum team meetings and conducted weekly one on one’s, quarterly and annual performance reviews.Built and maintained relationships with both internal and external clients along with third-party vendors. Internal clients included Support Tier 1 and Tier 2, Software Installers from US and India, Software Engineers and leaders from other PowerSchool products and Cloud Operations Groups. External clients included school district administration and technology staff and those providing support to their district users as well as 3rd party vendors integrating with our SIS. Managed all Escalations/Critical tickets, reviewed incoming Jira tickets and allocated issues to appropriate team members. Met daily with Product and Support to review any support questions on new tickets/discuss new trends. Helped write and review the testing automation documents that were implemented by a team in India.Key Accomplishments and Achievements• In 2020, my team had been reduced to 4 software engineers. We started the year with 153 total bugs in the backlog, our goal was to reduce this by 30%. We finished the year with only 40 remaining bugs in backlog• Allotted office hours for internal staff to get help on complex topics such as APIs and integrations• Lowered the average age of our backlog to less than 90 days• Implemented performance improvements to our API which integrates Schoology into the eSchoolPlus product suite. This contributed to improved teacher experience and record sales during a time of unprecedented need for virtual student learning• Part of team that won 3rd place in the PowerSchool Hackathon out of 400 Registrations

Folsom, Ca, Us

Employed multiple troubleshooting techniques to identify and correct the root cause of reported software problems in Student Information System software. This was used within the school districts by Administration, Parents and Students for functions such as student registration, attendance, scheduling, report cards and transcripts. Issues ranged from small bug fixes to large defects requiring extensive analysis and design across software subsystems. Used Visual Studio and SQL Server to maintain web-based software applications written in MVC, HTML, Classic ASP, Visual Basic, ASP.NET, VB.NET and JavaScript. Interacted with Support, QA Testers, Product Management, other Software Developers on the same and different teams, along with external clients and partners to identify, correct and verify resolution. Versed in Software Development Life Cycle (SDLC).Key Accomplishments and Achievements• Responsible for 6 states for their State Reporting which included gathering requirements, working with the districts, writing specifications for any changes, ensuring changes were completed and released on time• Key member of a team initiative to provide hypercare to clients that had been identified as unhappy and/or at-risk of leaving. In all instances, the backlog of open issues for these clients were reduced and customer satisfaction levels rose• Worked closely with Quality Assurance (QA) to ensure changes functioned as designed and passed regression testing to ensure other features were not unintentionally impacted• Received Leadership Excellence Award from the company CEO• Earned the Exceptional Customer Service Award (monthly award based on responses to customer surveys on closed tickets)

Wayne, Pa, Us

Managed reporting changes for state-driven product development, modifications and enhancements in Informix-4GL and SQL. This included frequent contact with customers, state DOE’s, requirements gathering, analysis, design, specifications, managing scope, coordinating testing, writing documentation, performing installations and providing follow-up support.Worked on State Reporting/Compliance team which included an initiative to "4j" the 4gl code to give it a GUI look and feel. Met with both states and customers to review changes along with working with a team in India. Part of a dynamic team using waterfall methodology to write new functionality for K-12 Student Information systems. Original code was 4gl/Informix based and for many years we re-wrote it into our new software which was Microsoft SQL/VB/ASP/JScript Based. We wrote detailed requirements for pieces of the projects, then coded the project. Involved in specifications, coding, writing/reviewing test plans, and walkthroughs of specifications and code. Key Accomplishments/Achievements• Team member for the California Department of Education initiative to apply for a $1.0M grant to help implement our new system that enabled us to send required data to their system, CSIS (California State Information System). We were told it was the most clearly defined proposal they received, and the company was awarded grant funding to write the system • Performed all analysis for us to implement MI’s SRSD (Student Record System Database) system in our SIS. Wrote all specifications, tested, and documented all required pieces.