Jen Mestl, Shrm-Cp Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

• Manage all Employee Relations functions and Leave of Absence administration, including FMLA, ADA, and Workers' Compensation for 300+ clinic locations with over 2,000 employees across North America.ACCOMPLISHMENTS.
• Spearheaded the establishment of the Employee Relations Department and Increased productivity by 30% in 6 months through the implementation of optimized processes, and targeted training for 3 Employee Relations.
• Partnered closely with Legal, VP and Regional Leaders, and Executives to provide leadership coaching, business partnership, and performance management expertise to 10-20 high-risk ER cases leading to a 15% reduction in.

Omaha, Nebraska, United States

• Onboarded/offboarded employees, created job descriptions, opened job postings, communicated with new hires, and answered candidate questions.
• Oversee the day-to-day administration of employee benefits, and serve as the first point of contact for employees regarding HR-related inquiries. Resolved 5-10 monthly ER issues; updated HR policies, and ensured.
• Enhanced the onboarding process by creating a corporate new hire packet and assisted with the roll-out of a new HRIS system from ADP to Paycom across the company.
• Onboarded/Offboarded 30+ employees weekly, streamlined new hire processes and communication with cross-functional departments, and streamlined employee feedback mechanisms to increase productivity by 20%

Omaha, Nebraska

• Full Cycle Recruitment and Talent Sourcing for 10-15 monthly field and corporate hires.
• Reviewing 100-200 weekly applications and conducting 30-40 weekly interviews to evaluate candidates and coordinator virtual and on-site interviews.
• Achieved an average of 22-day time, successfully facilitated training of two new Recruiters, and created a Hiring Manager Interview Guide.

• Reviewed 200+ resumes per week to engage talent and conducted 50-60 phone interviews weekly to evaluate candidates.
• Invited talent to follow-up events and collaborated with hiring managers to adjust to their hiring needs.
• Coordinated and managed the seasonal hiring for 10 Apple Retail stores across 5 states to help leaders achieve their seasonal staffing goals to drive greater sales.

Omaha, NE

• Delivered weekly scheduling and payroll resources for 100+ Sales, Training, Service, and Inventoryemployee teams in support of 1,500 customers daily.
• Schedule Market Mentor: Facilitated training/supported 4 Retail Managers across 3 states to use scheduling software effectively and to lead resource planning initiatives from corporate scheduling teams.
• Reduced customer wait times by 30 - 60 minutes per customer via strategic planning, and analysis of traffic, sales data, and historical knowledge of customer patterns and trends. Exceeded weekly goal of utilizing 85%.

Omaha, NE

• Led the successful onboarding of 50 new employees in 3 months, increasing retention rate by 10%and optimized talent planning to reduce time-to-fill by 60 days.
• Managed 20+ employees annually across technical support, sales, and training teams, focusing on customer support solutions and relationship enhancement.
• Resolved 12-15 monthly escalated customer service requests in a fast-paced environment while overseeing technical, training, business, sales, and inventory teams.
• Led employee engagement initiatives, achieving a 40-point increase in satisfaction ratings within 2 years. Enhanced incremental satisfaction metrics by 5-8 points and improved retention rates by 20%.

San Jose, California, United States

- Assisted Retail Managers across the globe in using Kronos and Apple's Scheduling Planner software through phone, email, and webinars.- Assisted with the company-wide rollout of Apple's Scheduling Planner software which involved creating how-to tutorial documents, and training videos. Acted as a liaison for the corporate scheduling team.- Worked with.

Omaha, NE

• Developed quarterly sales pipeline of $150K+ while managing 15 - 20 weekly business opportunities and 200+ active clients.
• Closed $100K+ in new business by processing orders from conducting sales consultations and assisting customers with long-term technology solutions.

Columbus, NE

• Managed 20+ client accounts, fulfilling job orders by coordinating 10+ weekly interviews between applicants and employers, resulting in a 40 - 50% hire rate.
• Generated $20K+ annual revenue via vendor service contract negotiation, in some cases working on employment bids with vendors to hire 30 new employees annually.

Bachelor'S Degree, Business Administration And Management, General

Certificate In Human Resources, Human Resources Management And Services

Bachelor Of Business Administration, Marketing

Activities and Societies: President Campus Activities, SoftballAs a student at College of St. Mary I was President of the Campus.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: - Campus Activity Board President - Softball

Bachelor'S Degree, Business Administration And Management, General