Jen Meyercheck Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

United States

Pittsburgh, Pennsylvania, United States

Managed and strategically scaled the team responsible for the Angular component library, the design system, and design operations from 15 to 19 people (see below), including growing the UX design team from 4 to 7 individuals.Continued to improve upon the holistic system through intentional coordination with UX design leadership, UX research, content design leads, and accessibility coaches. Under my leadership, the team has positively impacted nearly every single design team’s overall maturity by 1-2 levels, according to InVision’s annual Design Maturity Assessment.Created and implemented a successful UX design apprenticeship program, focused on identifying high-potential design thinkers within the organization, training and mentoring them as they launch their UX careers. Completed the first year of this program by hiring and training one apprentice, and informally mentoring several others.Evaluate, manage, and coordinate training and onboarding for all design software tools and processes within the digital product department, with a specific focus on improving efficiency and effectiveness for the UX team.Manage all third-party contractor relationships on behalf of the Digital design organization, including contract negotiations, budget reviews and approvals, and contingent employee onboarding.

Pittsburgh, Pennsylvania

Lead 15-person cross-functional product, design, and development team to create, manage, support, and scale the organization’s first fully WCAG 2.0 AA-accessible, responsive front-end component library (Angular) and companion design system, which together support nearly 1,000 internal users, creating the foundation for the first design operations department at PNC.Designed and established a robust and collaborative governance process to ensure quality accessible design resources and tools which are able to meet customer needs across the entire digital footprint.

Pittsburgh, Pennsylvania

Greater Pittsburgh Area

Pittsburgh, Pa

• Lead and guide the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncover customer latent needs and create vision/strategy to meet those needs.• Set design direction and strategy. Lead other team members to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights the customer. Communicate the initiative and product to other, including executive management, through user journeys, storyboards, prototypes, wireframes and other materials.• Set the directions for usability of new and existing products, making adjustments to align with shifting customer expectations.• Establish research methods and strategies, conduct studies, and present findings that inform improvements in the customer experience.• Coach and mentor junior staff; assist management team in training new staff.|| PRIMARY COMPENTENCIES ||• Customer focus• Risk management• Business analytics• Group facilitation• Product development life cycle• Requirements analysis• Solutions development• UX design• UI design• Graphic visualization

Pittsburgh, Pa

Offering available-light, on-location photography for families, kids, couples, babies, and events, and graphic design services. bighappywall.com

Pittsburgh, Pa

Pittsburgh, Pa / Phoenix, Az

* Lead user experience and interaction designer, and company-wide SME, providing site architecture, wireframes, prototypes, design, and style standards for all online student-facing applications (including student portals, online classrooms, elibraries, career services, and mobile technologies).* Builds and maintains strong relationships, both business- and developer/analyst-facing to ensure efficient and appropriate development of technology, and provides communications and training plans to end users.* Works remotely from Pittsburgh with team based in Phoenix.

Interactive design, front-end development, and content curation for business' portfolio of marketing websites.

* Responsible for the development of Web and email creative content of a major e-commerce retailer, including graphic design, email design and deployment, Flash animation, directing monthly product photo shoots and posting frequent Web creative refreshes.* Oversee and manage work flow of Web creative department, working in tandem with Web merchandising and advertising teams to develop effective online marketing strategies* Manage team of both Web creative designers and online production/trafficking staff.* Collaborate with Web merchants and individual brand teams to achieve sales results via creative online campaigns.* Own, manage and enforce all time lines and schedules pertaining to the production and deployment of emails and Web campaigns.* Oversee quality assurance of all materials originating in the Web creative and interactive trafficking departments.

* Founded and operated a web and graphic design and development business, offering a wide variety of design solutions, including original design, redesigns, troubleshooting, website maintenance, graphics and consultation.* Also responsible for accounts payable and receivable, marketing and project management.* Clients ranged from small non-profit organizations to a national network of 30+ higher education institutions.

* Involved heavily with nearly every aspect of the planning and production of a two-episode children’s educational video/television series.* Key responsibilities included production planning, maintaining editing logs and assisting with the design of promotional materials.* Contracted position.

B.A., Media Arts / Visual Arts

Activities and Societies: Editor-in-Chief of college newspaper, Chatham College Choir, study abroad in Italy during January 1992 term.

Honor'S

Activities and Societies: Journalism/Newspaper Club, Honor's College