• Provided strategic direction and training for a team of 50 across L1, L2, and L3; Hired and inspired 7 Architects and their technical roadmaps; Managed vendor relationships and QBRs with Microsoft, Deloitte, SailPoint, Five9, and UST.• Orchestrated seamless migration from custom IBM Box solution to OneDrive, migrating 43M files with storage utilization optimized at 36%. Led transition from Slack to Teams/SharePoint/Outlook for 3,700 active users, resulting in extensive engagement with 5 million chats, 74,000 1:1 calls, 65,000 posts, and 6,000 organized meetings quarterly. • Delivered high-performing 24/7 Help Desk in 6 weeks, established end user support with in-country phone assistance. Implemented ServiceNow service catalog with 26 workflows, positive CSAT surveys and exceptional satisfaction results. • Led three waves of device deployment, managing diverse fleet of 3,000 Windows 11 laptops and Azure Virtual Desktops, over 1,300 Macs, 1,460 iOS, and 640 Android devices. Ensured adherence to CIS guidelines and provided audit support with PwC, creating streamlined operations and enhanced security with M365 E5 licenses, and Jamf to Intune migration of Mac fleet completed providing single MDM for the fleet.• Presented delivery of impactful enablement sessions and actively contributed to vibrant community channels. Provided strategic direction for IT support site and ServiceNow portal, and led development and deployment of Global Intranet, including country-specific sites for Ireland and India.

• Rebuilt team of 20 architects and engineers while we managed highly vulnerable Windows 7 devices out of the enterprise and ushered in a frictionless adoption of Windows 10 to over 300,000 active, secure devices running at a monthly 98% compliance rate. • During the industry’s largest divestiture, I created and executed the Windows end user program for Kyndryl in 6 months while seamlessly migrating 90,000 end user devices to their new Microsoft Azure tenant by leveraging Autopilot and content teams for enablement materials and training.• Modernized Windows App Store supporting over 100 apps and reaching 300K employees worldwide with improved user interface and consolidating server environment from 80 to under 10 further leveraging Akamai service.• Created vibrant online community of over 5K advocates with Slack and executed engaging quarterly briefings via Webex with over 1K attending live and thousands of ondemand views• Successfully managed $23M total budget of compensation and platform management tooling

• Managed workload for 20 platform engineers utilizing Jira for transparency and optimizing for dependencies and setting expectations for KPIs across platform teams enabling innovation while delivering agile improvements to the end users experience.• Led the removal of Windows 7 from over 300K workstations working with Devices@IBM to refresh inventory around the globe and CISO delegates across the business to drive out exceptions.

• Created a new audience for IBM by delivering IBM technology directly to students for the first time. Successfully transitioned legacy web program to vendor platform, saving over $400K internal infrastructure while streamlining to a single experience, driving more than a 200% increase in activity among faculty.• Managed technical integrations for IBM Export Validation Service, cloud delivery of IBM software to academic community, reaching thousands of faculty and millions of students in over 20 countries.• Defined requirements for, tested and largest stakeholder of IBM Bluemix Promo Code tool leveraged company-wide as the key awareness and demand generation tactic for the IBM Cloud.• Sourced internal multi faceted team and resources to create Academic Initiative workflow database to manage offer and extend to new audiences.

Executed first of its kind cloud trial for IT professionals through developerWorks engaging hundreds of thousands of developers. Showcased IBM PaaS emerging technologies at roadshows representing 12 products across the software portfolio, reaching 1.3M hours of development time with white space audience.

IBM announced a relationship with Amazon Web Services in February 2009. I led the enablement of IBM software for the first time in a SaaS model, including WebSphere Application Server and DB2, as virtual images on the EC2 environment in a pay as you go hourly model. Images were made available for both development and production use.

Worked with hundreds of IBM business partners worldwide by creating the SaaS Specialty program to help transition applications to the emerging business model. Benefits to grow awareness and drive market share for their solutions including funding for marketing campaigns, event support and customer satisfaction tooling were designed and executed within the PartnerWorld structure.

Managed rollout of 25 new medium touch resources, and exceeded target of 1,000 partners to Advanced status in PartnerWorld. Drove web strategy and business direction for Industry programs and the IBM Virtual Innovation Center-IBM's first Online Technical Support resource for thousands of business partners worldwide.

Hired and managed 6 Metrics Analysts. Delivered monthly analysis to executives covering web effectiveness, customer satisfaction, lead generation and web revenue improving our ability to develop, nurture and maximize client relationships on the web. Coordinated and executed within a $2M+ program budget. Managed program methodology change increasing focus on sales execution and identifying web opportunities and surpassed target by 2%.

Client Manager for Yahoo!, Placeware (purchased by MSFT), Akamai, and Ogilvy & Mather. Created IBM’s first streaming media strategy and executed over 200 events reaching over 50,000 users in its first six months and saving over $1 million in travel spend.

Created Internet commodity to manage purchasing requests as new mediums for delivery were born including streaming meetings, collaboration tools on line, and magazine subscriptions consumed digitally. Produced cost savings of +1 million USD as a buyer.