Jennifer Bruner Email & Phone Number

Saint Paul, Mn, Us

Responsible for leading the Enterprise IT Service Management Operations team including the management and delivery of IT services in a customer-focused, quality driven, and cost-effective manner to deliver business value. Enablement of innovation and leverage IT trends to deliver business value consistent with the company's requirement and expectations.Accountable for development and execution of the Enterprise IT Service Management Operations strategy and roadmap for technology services operational excellence, oversight of the Technology Service Center Help Desk Operations, continual service improvement and ongoing process maturity, detection of critical deficiencies and recommended improvement solutions.Management of strategic vendor and partner relationships and partnership with vendor management and strategic sourcing partners to formulate sourcing strategies including the optimization of internal resources and vendor selection.

Toronto, On, Ca

Manage a team of service management professionals located India and United States responsible for designing, implementing, supporting and executing service management processes in order to manage multiple suppliers of services (business services as well as information technology services) and integrating them to meet business requirements.

Toronto, On, Ca

Manage the change management process with the goal to ensure that all policies and procedures are well understood and being followed to maintain stability, ensure customer impact during the change is minimal, and promote best practices. Manage at global team of Change Analysts to support the multiple business units and their needs for the Data Center Operations Organization.

Toronto, On, Ca

Manage the change management process within Professional Shared Technology Services with the goal to ensure that all policies and procedures are well understood and being followed, sometimes acting as a liaison between technical and non-technical departments and will often assist in the coordination of the change schedule for Professional Shared Technology Services.

Toronto, On, Ca

Responsible for coordination, leading and implementing multiple software development and migration projects. •Establish project plan, schedule milestones, obtain resources both onshore and offshore with global partners, and direct activities of project team members. •Manage scope, risks and timeline to attain project objectives, within budget and schedule. •Facilitated risk analysis and created appropriate contingency plans for threats to critical path.•Monitor and report on status of efforts. Identify issues and corrective actions, escalating as appropriate. •Created and executed a communication strategy including presentations to executive management.•Maintain strong working relationships with stakeholders, business unit leaders, IT workgroup resource managers, project team members, support and admin resources.

Masters, Business Administration And Management, General

Bachelors Of Business Administration, Emphasis On Project Management