• Annotate and analyze linguistic data to improve voice assistants’ responses in the Spanish language.• Resolve annotation conflicts to ensure the accuracy of annotations across different domains.• Create, edit and review linguistic data in different workflows aimed at improving speech recognition, speech generation, entry recognition, and other AI tasks.• Report error patterns and give feedback to the annotators’ team.• Enhancing machine learning by providing human feedback… Show more • Annotate and analyze linguistic data to improve voice assistants’ responses in the Spanish language.• Resolve annotation conflicts to ensure the accuracy of annotations across different domains.• Create, edit and review linguistic data in different workflows aimed at improving speech recognition, speech generation, entry recognition, and other AI tasks.• Report error patterns and give feedback to the annotators’ team.• Enhancing machine learning by providing human feedback with professional knowledge about languages. Show less

• Provide feedback to agents and communicate metric insights for project stakeholders in a clear, well-organized manner.• Work closely with QA counterparts (San Francisco/ Budapest / Manila) both Cognizant and Client Policy Owners.• Complete, drive and present QA and data output related Quality Reports.• Host regular seminar hours and real time case share with agents.

• Operated Services Cloud platform to enhance user experience.• Tracked and reported trends that result in improvement of workflow standards.• Exceeded monthly productivity target by 30%.• Applying the existing procedures and policies to the analyzed data• Worked with management to develop policies for databases access and usage.• Supported other team from other sites (Manila, Budapest, Dublin)