Strategy and Project Management: Lead multiple successful projects, including creating business requirements, project timelines and roadmaps, and leading user acceptance testing. Utilize project management software such as Asana and Microsoft Planner to ensure effective communication between stakeholders and implementation team members. • Led organizational transformation by driving business process improvements, resulting in a remarkable 25% increase in team productivity.• Selected and implemented Salesforce CRM, Paycor HCM system, Microsoft365, project management systems, and an event management platform, reducing data processing time and manual data entry by 50% and improved data reporting capabilities.• Created and maintained a knowledge base of standard operating procedures, ensuring team members have user-friendly resources, leading to a 25% increase in platform utilization.HR Management: Lead HR functions such as recruiting and hiring, onboarding and orientation, learning and development sessions, benefits administration, creating the Employee Handbook, and executing the performance review processes.• Reduced training costs by over $15,000 by eliminating multiple third-party trainings and launching an in-house Learning Studio hub.• Developed and maintained a recruitment strategy focused on equity and removing bias in the hiring process.• Planned staff retreats, including developing goals and agendas, meeting logistics, and assessments resulting in an increase in team collaboration and morale.Financial Oversight: Oversee a $2.4+ million operations budget, including gift management, accounting, banking, investment, payroll, and audit partners. Oversee all compliance requirements and coordinate the annual budget process.• Successfully implemented expense and revenue strategies that resulted in operational cost reduction and improved resource allocation.• Streamlined revenue and expense coding process which reduced the processing time by 20%

Team Leadership: Led a team of six responsible for developing and delivering cross-functional CRM and ERP programs.• Developed a recruitment strategy for the office, resulting in a 15% increase in applicants from diverse backgrounds.• Oversaw the reorganization of the office structure, including writing job descriptions and managing cross-training of 15+ team members.• Led the staff professional development committee, planning monthly learning sessions, quarterly staff retreats, and annual development goals.Project and Program Management: Served as a project manager for multiple software implementations and cross-functional CRM and ERP programs, including creating needs analysis, project timelines, project deliverables, communication and risk management plans, user acceptance, and training.• Implemented agile project management methodologies, resulting in a 30% decrease in project timelines and improved communication amongst end users, software developers, and communication teams. • Developed and implemented training programs and resources for stakeholders on the use of software platforms and communication tools.• Operationalized improved workflows, resulting in a: • 25% decrease in data entry errors. • 50% increase in customer response time. • 20% decrease in academic catalog production time. • 3% increase in the graduation rate. • 30% reduction in persistence roadblocks.