Jenn Mason, Mba Email & Phone Number

Madison, Wi, Us

Madison, Wisconsin, United States

As a Customer Success Manager, I own and manage a client portfolio with over $2.2mil spend/month with the successful delivery of contracted Rackspace products and services, ensuring customer’s strategic, technical, and specialist support needs are met. I build deep rapport with all stakeholders, including the C-suite level. I manage key resources in the delivery of projects in partnership with clients to ensure the acceptance, project closeout, and transition all progress smoothly. I provide reporting and insight to clients and Rackspace stakeholders by conducting weekly cadence calls and quarterly business reviews to ensure that all key players are kept abreast of the status of their current environment and to uncover opportunities for future grown and partnership.

Madison, Wisconsin, United States

I am responsible for working to manage the overall and ongoing Managed Services business relationship with multiple shared/multi-tenant customers through proactive, open, responsive and collaborative account management.• Manage the overall and ongoing CDW hosted and remote managed services business relationship with multiple large managed services customers through proactive, open, responsive and collaborative account management • Work directly with customers as a liaison between engineers and project managers to scope and complete customer projects to implement new services and maintain existing infrastructure across various technologies (networking, Cisco UC, Windows, etc)• Perform situation management for high priority issues, and coordinate problem resolution during and after incidents occur• Maintain customer support documentation including device lists, configurations, and billing documentation• Coordinate incident, problem, and change management for customers while ensuring adherence to SLA’s• Understand customer’s business needs and provide customized incident reporting using ServiceNow

Vernon Hills, Illinois

Delivering customer specific capabilities presentations to enhance customer knowledge of CDW and to uncover large scale technology based sales and services opportunities. • Maintain extensive knowledge about all departments of CDW and be able to communicate the benefits of these departments to the customer• Provide coaching to sales and sales management on how to execute a successful facing• Work closely with visiting accounts and Account Managers to uncover new areas for account development• Present CDW and its capabilities via face-to-face as well as via web-based engagements

Chicago, Illinois, United States

• Working with Federal System Integrators to recommend technology-based solutions encompassing a wide variety of options, including telephony, server/storage, networking, and computing hardware and software, based on communicated customer needs• Able to effectively navigate through the intricacies of government contracting, and Government BPAs and GWAC/IDIQ contracts• Provide for the technology needs of the companies themselves, as well as their Department of Defense end users

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Master Of Business Administration - Leadership Mba, Organizational Behavior Studies

Ba Sociology

Activities and Societies: Resident Assistant, Member of the 07 Pull Team, Anchor Band, Cheerleader