Jenn Moerman Email & Phone Number

Durham, North Carolina, United States

Achievements: Counseled cultural student organizations in planning events and accessing University resources. Cultivated relationships with University departments, partners, and vendors to maintain building operations, support, and maintenance.Conducted intake conversation and assessment with students, faculty, staff, and administration regarding booking of Theater Operations venues and the Rubenstein Arts CenterAdvised student organizations as to community and University resources to assist with eventsMaintained the Events Calendar for Theater Operations & Rubenstein Arts Center using Ungerboeck softwareScheduled advancing meetings between clients and techniciansVerified classes in the Rubenstein Arts Center and Griffith Film Theater using 25LiveAssisted with Events and Building Operations at the Rubenstein Arts CenterAssisted with managing building access using Transact and Simple Group ManagementEngaged with the Duke community and public regarding the Rubenstein Arts Center through inquiries and hosting tours

Durham, North Carolina, United States

Achievements: Promoted to lead coordinator in charge of a team of 13 full time staff. Coordinate and support 10 community-based volunteers. Guiding response to multiple campus surges. Invited to speak with local non-profit SEEDS on importance of COVID-19 precautions and vaccination.Cultivating relationship with transportation vendor and coordinating shuttle schedulesConnecting off-campus students with community resources for support during quarantine/isolation periodCreated and continually adapting a surge plan, including developed a preliminary contact tracing survey and a triage strategy for incoming casesCoordinating, managing, and supporting temporary housing locations, on campus as well as partnering with local hotelsProviding continual support to up to 500+ students in case management at a given timeContinuing to develop and evolve Metis, meta-data database encompassing student housing, class, personal, and medical information to be utilized for contact tracing and quarantine/isolation purposes, identifying dashboard and reporting needsDeveloping and maintaining relationship with campus partners, including Athletics, Student Health, Employee and Occupational Health and Wellness, DukeReach, DuWELL, and Information Technologies to ensure students are supported

Durham, North Carolina, United States

Achievements: Identified several potential COVID-19 clusters, and assisted in quarantining students who later resulted positive, subsequently isolating them before they became more contagious and contributed to community transmission. Named Team Cluster Specialist. Recipient of 2021 Duke University Presidential Award.Advocated for additional training on counseling and interviewing special populations, ex international, neurodivergent students, students with disabilities. Coached tracers on de-escalation techniques for anxious, panicking, and overwhelmed studentsConducted contact tracing interviews, asking relevant questions, Informed students of a positive COVID-19 result, interviewed them of their activities two weeks prior to onset, and informed subsequent students of a close contact exposure and proper quarantine proceduresInterpreted and adhered to FERPA, HIPAA, and Duke University policies and proceduresEnsured accuracy of information provided to Student Health and Durham Public Health Dept for tracing evaluation Ensured correct data entry using REDCap, METIS, and Excel to be utilized by the Modeling Team, Durham and NC Health Dept, and CDCIdentified potential and current clusters on campus, and possible points of transmission origin through identifying trends and maintaining awareness of on-campus and community activities and holidaysManaged a remote team with 4-6 full-time employees and 20-30 volunteers, utilizing Microsoft Teams, Box, Zoom, Cisco Jabber and Finesse

Washington, District Of Columbia

Achievements: Assisted with the planning of the 2016 RAMMY Awards & Gala, including vendor management, VIP hotel accommodations, and the lookbook for the President & CEOCoordinated the calendar for the President & CEO and the teamResponsible for initial contact with members, media, board members, VIPs, and the general publicMaintained member database information using ACT!, iContact, and the ramw.org websiteParticipated in outbound call campaigns, including membership renewal reminders, offering ServSafe classes, and organization programmingProcessed member applications to participate in organization programming including Winter and Summer Restaurant Week, Spring Wine Fling, and Cocktail WeekHandled registration for organizational events using EventBrite and Social Tables

Fredericksburg, Virginia, United States

Achievements: Facilitated in obtaining non-profit 501(c)3 status. Completed Center for Babywearing Studies “Foundations” courseMonitored all related social media pages and outlets, including Facebook, Instagram, and blogCultivated relationships with parents and child care providers, through organized community events, meetings, and general outreachCounseled parents and care providers on safe babywearing practices and productsRecruited new members and assisted with identifying new potential leadership team membersEnsured library carriers and personal carriers presented at meetings, as well as offered for sale through social media outlets are CPSIA compliant

Fredericksburg, Virginia, United States

Achievements: Advocated for 650+ student employees during the onboarding of Chronus, a time recording software. Counseled first-generation, independent, and high-risk students on university and community sources to access. Counseled independent and high-risk students on university and community sources to accessProvided initial contact and exceptional customer service to parents, students, staff, and the general public by phone, email, mail, and in personResolved complex customer service concerns using independent judgementHandled confidential and highly sensitive and personal student informationAccurate data entry using Ellucian BannerInterpreted and adhered to University and Commonwealth policies and proceduresReceived and reviewed time sheets for approx. 650 student employees

Fredericksburg, Virginia, United States

Achievements: Promoted to Student Employment Manager. Counseled first generation, at-risk students on University and community resources.Provided initial contact and exceptional customer service to parents, students, staff, and the general public by phone, email, mail, and in personResolved complex customer service concerns using independent judgementHandled confidential and highly sensitive and personal student informationAccurate data entry using Ellucian BannerInterpreted and adhered to University and Commonwealth policies and procedures

Arlington, Virginia, United States

Achievements: Created, developed, managed, and monitored an outbound call campaign for subscriptions, group sales, and target single ticket campaigns. Ensured ADA accommodations for events held within the building, including 2 flexible-use theatre spaces. Launched BLUE, a regular after-hours event program, coordinating vendors, and targeted PRIDE events. Advocated for accessible pricing programs and fostered relationships with 3rd party vendors. Recruited, hired, trained, and supervised box office staff of 4 and house management staff of 5-7. Collaborated with the Director of Marketing and Communications to create marketing and ticketing strategy, including subscription, mini-subscription, group and single ticket campaignsAssisted the Dir. of Marketing and Communications in creating marketing and ticketing strategy, materials, and putting strategy and materials into effectOversaw and managed the budget for Box Office and Front of House Reconciled daily financial information, including sales, cash, checks, gift certificates and major credit cards for Box Office, Gift Shop and BarHandled confidential information, including credit cards and high profile patronsProvided initial contact and exceptional customer service to the publicResolved complex customer service concerns using independent judgmentOversaw the management of Gift Shop, including vendor contracts, reconciling sales on a daily, weekly and yearly basis, and inventory managementManaged annual subscription campaign and oversaw single tickets sales via phone, mail, email and walk-upOversaw Group Sales and the Volunteer programCreated and coordinated front of house calendarDeveloped and documented box office procedures, training and reference materials for in-office and inter-office useAssisted in planning and coordinating of company special events

Washington, District Of Columbia, United States

Achievements: Supported a CRM system conversion while undertaking a move and coordinating a building grand opening. Cultivated relationships with vendors, developing and negotiating contracts for gift shop merchandise as well as Theater Seminar Subscription Series Bus Service. Created a detailed, self-directed training manual for Sales Staff and Assistant Directors of Sales Services. Developed reporting based on new marketing and sales strategies. Recruited and fostered a cohesive team of 7-10 full time and 3 part time employees with low turnover and multiple internal promotions.Responsible for contact with high profile patronsHandled confidential information, including credit cards and high profile patronsProvided initial contact and customer service to the publicResolved complex customer service concerns using independent judgmentCreated material for and update Information Phone TreeReconciled daily financial information, including sales, cash, checks, gift certificates and major credit cardsMaintained and managed Sales Office supply inventoryTrained of other departments with regards to patrons and box office procedures receiving, evaluating and acknowledging all resumes received for the Inbound Sales Associate positionOversaw incoming window, mail and telephone subscription and ticket salesCoordinated team calendarDeveloped training manuals and proceduresMaintain and manage Subscriber Script Loan ProgramPlanned and coordinated Sales Office and Group Sales Office special eventsAssisted in planning and coordinating of company special eventsMoved staff and supplies to a new facility

Norfolk, Virginia, United States

Achievements: Created, developed, managed, and monitored outbound call campaign for subscriptions, group sales, educational programming, and targeted single ticket campaigns. Developed relationship with CRM software company to improve database reporting and utilize point-of-sale to evolve a more robust patron profile and system. Launched, coordinated, and managed Opera Bus travel service for patrons, developing relationships with targeted living communities and transportation providers. Trained, retained, and supervised 2-4 part time employees.Resolved complex customer service concernsProvided initial contact and customer service to the publicTrained other departments with regards to patrons and box office proceduresResponsible for contact with high profile patronsOversaw incoming window, mail and telephone subscription and ticket salesManaged Group and Student Night at the Opera subscriptions and salesDeveloped training materials and proceduresCoordinated team calendarAssisted in development, management and distribution of marketing campaignsPlanned and coordinated Group Sales special eventsAssisted in planning and coordinating of company special events

Virginia Beach, Virginia, United States

Achievements: Assisted with increasing financial security protocols after discovering a fraudulent error in firm financialsReconciled bank statementsReconciled firm budget to actual expenditures Identified and brought to partners’ attention discrepancies in budget to actual reportsMaintained and managed firm supply inventoryProvided support to attorneys and legal secretariesProvided initial contact with clients in office and by phoneEntered information into databaseTook dictation and typed partner correspondenceProcessed incoming and outgoing mail while maintaining attorney-client privilege