Jenn Nimmo Email & Phone Number

Colorado Springs, Colorado Area

Quality Improvement work focusing on Key Performance Indicators as described by the State of Colorado.

Colorado Springs, Colorado Area

Grow campus community occupancy through business referral development and relationship building with families seeking options in senior living. Occupancy grown from 74% to 94% during my tenure.

Fort Collins, Colorado Area

Grew occupancy by 15 % to achieve 100% occupancy in Assisted Living product line within 2 months of employment, and 11% to achieve 100 % occupancy in Memory Care product line within 3 monthsMaintained 100% occupancy campus wide through ongoing business development with established partners Build new relationships to expand our referral sources and increase community awareness of all services offered Instruct sales strategies to all campus associates and how to execute them. Development of enthusiasm and skills resulted in overall improvement of customer service longer length of stayCreate, design and implement marketing outreach campaign for assisted living and memory care living optionsEvent planning for lead advancement and referral source networkingConstruct and implement annual sales and marketing plan for campus sales goals and department progress

Greeley, Co

Increase in overall census by 37% through my direction of the Admissions and Marketing Department, 67% increase in Medicare/Managed Care (q-mix) censusOccupancy rates above 97% of capacity in my area, several times filled to 100% with a waiting listDevelop and steer the four week rolling Business Development Plan for three skilled nursing facilities in Weld CountyQuickly established long standing successful business relationships within the Greeley, Fort Collins, Loveland, and metro Denver areasPlan and oversee the execution of community based promotional events, open houses, and educational seminarsDriver for participation in corporate trade shows, health fairs, and marketing activitiesWork with local community agencies to generate a positive image and encourage word-of-mouth referralsMentor for the on boarding process of all new Admissions Directors in Mountain North RegionNominated for Vice President’s Cabinet for excellence in Census Development and Business Development PlanningPromotion from Admissions Director to Area Liaison in October 2010Graduate of SAVA U and SAVA U2, IMPACT selling (sequential selling) strategies seminars

Greeley, Co

Description incorporated into the Area Liaison's position.

Successful management of 4 facilities in the Rapid City area, totaling 300 beds.Customer service and sales based calling made to new residents as well as referring medical businessesIncrease of 22% in overall census, increase of 47% in q-mix census (Medicare and Managed Care) Census brought above budget requirements in 5 weeks of my start date. Coordinate transportation for all residents in need of physician's appointments and facility outingsDirect supervision of 4 drivers, daily scheduling of routes, conduct staff meetings for safety and customer service, as well as employee reviewsChairperson on weekly Strategic Marketing Analysis meetingsDeveloped a companywide uniform A.D.M.I.T. policy to be adhered to for all new admissionsServed on the task force for nursing home transfers committee at Rapid City Regional HospitalMember of Geriatric Symposium Board Rapid City Regional Hospital

Daily management of contract fulfillment for Southeast Rapid City circulation of close to 3000 subscribersCoach customer service practices and sales strategies to approximately 50 of my team members With my recruitment and management abilities I was able to fill more than 20 openings and retain carriers who were wanting to resign within 2 months of my start dateDaily customer service provided to customers and very effective at de-escalating customer complaintsReview carrier statements and complete accounting adjustments as neededService requests in my district decreased from an average of 25 to a daily average of 7

Promoted from Customer Service Agent within 80 days of employmentPrimary point of contact for all new customers to Specialty PharmacyComplete all aspects of ordering process for refilled and new prescriptionsKudos Award received in recognition of problem solving and exceeding customer's expectationsSetting up prescription transfers for new customersRequesting new prescription and refills from Doctor's officeSetting delivery for medications administered at a medical facilityInitiate the claim process with prescription assistance programs for customers to find alternative ways to get their medication Pharmacy Technician license for the state of Kansas

Design marketing campaigns resulting in a 25% increase in fundraising response rateSole contact for all travel arrangements for 3 Regional Office StaffPrepare weekly travel expense reports for 2 Regional Office Staff including but not limited to mileage reimbursements, travel expenses and per diemCompose written and email direct mail pieces, correspondence and newsletters for contributing sponsors and potential sponsorsSupervised five district offices, totaling 8 secretaries, to insure timely response to all deadlinesRedesigned reports and spreadsheets for quicker and more accurate income projectionsCreate reports used to configure $4.2 million budget Handled all aspects of Accounts Payable with over 50 different vendorsAnswer phones, greet guests, order and track inventory of office supplies, daily filing of all accounting invoices, correspondence, and personnel records

Compile time reports for office staff consisting of 5 staff members, process employee payroll on QuickBooks, and configure all pertinent payroll taxesInitiate the drafts of extensive legal briefings for real estate and family law mattersFile legal documents for Metropolitan and Federal court cases in the appropriate court systemsGenerated weekly spreadsheet reporting to all insured clients for claims progressUtilize internet to track case status, and file Federal cases electronicallySupervise office staff of 4 consisting of paralegals and one receptionistWork directly with the firm partners and all associatesExtensive filing for all legal matters, including discovery, correspondence, depositions, and track response deadlinesSort and distribute daily mail to attorneys and paralegals

Overland Park, Ks

Oversaw all direct mailing campaigns from draft of letter to complete piece for mailingIncreased subscriber base by 4% and renewal rates by 36% as a result of overhauling the current marketing agendaUtilized Excel and Access to maintain circulation reports for four separate email newslettersQueried online subscriber database records to create mailing lists for five weekly email newsletter with combined circulation of 175,000 subscribersProvided customer service to subscribers for six different printed publicationsSupervised office assistant, compile annual performance reviews and as necessary coaching on any actions requiring immediate correction

Maintained the fleet management program for a fleet of over 1200 vehicles, consisting of fuel, mileage and maintenance analysisActive participant in the Lead User Group for Wright Express, an elite group of users providing program insight and brainstorming for future card featuresNegotiated pager accounts, and re-evaluating current contracts within the paging and fuel arenas resulting in a decrease of program costs by 10%Two-Time Recipient of the "Whatever It Takes" award in recognition of my "strong attention to detail that protected the company assets" and my "determination and dedication on the start of a new business account"Maintain daily communication by spreadsheet reporting and voice mail to field and operations for fuel card programs, paging systems, toll pass accounts, calling card issues and vehicle tagging requirementsPrepared weekly mileage, maintenance, location, pager and fuel analysis reports to track usage by utilizing Microsoft Access, Excel, and FoxfireResponsible for all data analysis on a $9 million annual fuel expenditureReported to Vice President and 3 Divisional Managers daily on cost analysis of fuel, mileage and long distance calling card programsDirected support staff including interview of candidates, review of time sheets and employee reviews Work directly with the Vice President of the company

Plan and schedule monthly activities for residents of a 125 room independent retirement communityPartner events with local skilled nursing facilities, assisted living centers, and the surrounding communitiesDesign marketing brochures, compose press releases and newspaper advertisements for events and openings in our facilityAttend chamber events for networking and partnering with other businessesGive tours to potential residents and work with new residents to meet their new neighborsCoordinate open houses, and attend health fair events

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Aa In Liberal Arts, Business Management / Sociology

Activities and Societies: Honors Program, Debate Team

General Studies

High School Or

International Baccalaureate Diploma Recipient