Jenn Prine Email & Phone Number

• Manage social content calendar for 1 WNBA team, 1 G-League team, and previously 2 AFL teams
• Create and execute content strategies
• Plan, set-up, and execute paid social campaigns
• Design graphics for social, website, and in-game
• Act as in-house agency, hold stakeholder interviews, create brand voices and guidelines
• Work in a fast-paced game environment, have to make quick, professional decisions

Washington D.C. Metro Area

• Managed 20 Promo Squad members – scheduled shifts, assigned duties for events
• Coordinated grassroots events – worked with POCs and decided set-up for booth area
• Work with Capital One Arena building operations staff to help organize events on both gamedays and non-gamedays
• Create relationships with vendors and purchase promo items and giveaways
• Manage team budgets
• Responsible for communicating and working closely with all departments to make sure games and events go smoothly

Washington D.C. Metro Area

• Improved year-over-year fan satisfaction, retention rates, and associated revenue goals with account base - renewed at 78-80% over two seasons generating $350,000 in ticket revenue
• Sell Upgrades, Add-Ons, and referrals through our incentive program - generated $3,500 in referrals
• Built strong relationships with assigned account base through pro-active communication
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, and plan holder benefits relevant to account base
• Respond to and resolve all customer complaints, requests, and inquiries
• Assist in developing and delivering customized programs, events, and benefits to drive loyalty within account base

Nashville, TN

• Generate ticket revenue through upselling different ticket packages to groups and individuals, such as PSLs, season tickets, Fan Zone tickets, or partial plans
• Work sales tables during games and special events in order to generate new leads
• Meet and surpass sales goals by making a minimum of 50 outbound calls each day to new leads and past leads
• Collectively create new ways to improve ticket sales with other members of the sales team
• Record all contact with clientele in Archtics