Jennifer S. Jackson Email & Phone Number

Mclean, VA, US

• Oversee operations and risk management for Capital One's in house Legal department including:
• Process management and improvement
• Supplier management
• Technology innovation and deployment
• Data infrastructure and governance
• Cyber risk and information assurance

Irvine, California, US

Row House is a full body, low impact fitness concept celebrating its 10th anniversary in 2024 and transforming the way people view indoor rowing. Born out of a married couple's search for a workout that two people with varying fitness levels could do together, Co-founders' Eric Von Frohlich and Debra Strougo created a rowing workout that gives people of.

Mclean, VA, US

• Own development of a central risk and controls methodology and drive efforts to align risk practices across risk programs and related assessments. Direct execution and improvement of core operational risk programs.
• Achieved adoption of operational risk and controls guidance across LOBs and risk functions and frequently asked to consult on application of principles
• Independent reviews validate programs are structured to meet applicable regulatory and capital adequacy expectations (e.g., BASEL, CCAR/DFAST, etc.)
• Process improvement cut the cycle time for annual scenario identification by half (from 6 to 3 months) with a net improvement in customer satisfaction

Mclean, VA, US

• Owned delivery and improvement of corporate risk profile. Led enterprise initiative to improve risk reporting and analytics at all levels. Developed vision for future-state data infrastructure and supporting tools
• Commended by Risk Committee for improvements made to top-of-house risk reporting including introduction of risk metrics and summary-level views
• Acknowledged by Chief Risk Officer for “rigor and content” of process and documentation to evidence selection of corporate top risks
• Invited to present on best practices in Executive- and Board-level reporting at industry round table

Mclean, VA, US

• Evolved corporate Compliance and Operational Risk Management methods to align with regulations, guidance and industry best practices. Developed and deployed processes for implementing new regulatory requirements.
• Implemented and improved process for assuring adherence to high volumes of regulatory change including Card Act, Healthcare Reform, Dodd-Frank Financial Reform
• Collaborated with peers across risk disciplines to drive realization of business case designed to maximize risk management efficiency and reduce cost ($5-12MM annualized)
• Awarded for leadership on high-visibility work to assess and mitigate enterprise-wide Payments Risk
• Led analysis to isolate $3.1MM savings by eliminating waste from existing departmental processes
• Delivered a fully automated compliance reporting solution that saved 1200 work hours/year

Mclean, VA, US

Directed data conversion activities for large program transitioning to new credit card billing and servicing platforms for 60MM accounts. Negotiated changes to scope and supervised multiple, round-the-clock testing events with 60+ associates. Designed and implemented the conversion incident management program

Mclean, VA, US

Developed and executed the technology and reporting strategy for the Credit Risk Management (CRM) organization. Consulted with leaders and recommended solutions to achieve key goals and objectives. Managed investment budget of $6.4MM and met all budget, timeline, time to market, quality and satisfaction objectives.

Mclean, VA, US

Directed data analysis, modeling, and reporting to support marketing strategy for multiple lines of business. Member of the departmental strategic leadership team. Business customer for IT projects involving the optimization of data infrastructure and the implementation of analytical tool technologies.

Ba, Psychology

Ed.M., Human Development And Psychology

Executive And Professional Education, Chief Risk Officer (Cro) Program

Certificate In Operational Risk Management

Aba Certificate In Risk Management Frameworks