Jenn Shepherd, Ed.D. Email & Phone Number

•Virtual Instructor Led Training, 2 hour sessions; deliver virtual leadership development training for North America, Europe, and Asia/Pacific regions for technology company (Jan – May 2019). •Instructor Led Training, 2 day program; developed and delivered two day course for Transformational Leadership, designed for the banking industry (Apr – May 2019). •Instructor Led Training, (2) 3 day programs; compiled, updated, and created content for two Leadership Development programs for global hospitality organization (Feb – Apr 2019)•Instructor Led Training, 4 day program; updated content and supported rebuild of program for Asia/Pacific region pilot offering for cloud services company (Sep – Oct 2018).

Nashville, Tennessee, United States

•Instructed hospitality management and culinary students in Food and Beverage Management & Hotel Operations courses. •Developed and led weekly class lectures/discussion, planned course assignments and activities, arranged guest speakers. •Guided and supported students in personal and professional development of skills related to careers in the hospitality industry.

• Led team of (12) Instructional Designers in the design and development of Marriott training across 30 brands, marketing/digital, sales, reservation sales, and revenue management disciplines globally; ensured the accuracy, quality, and consistency of training content for senior leaders and stakeholders.• Served key leadership role in the strategic decision making and planning efforts required to meet the needs of the business globally and develop solutions to meet performance objective needs.• Prioritized training initiatives; determined scope of work and assigned resources; managed resources to ensure learning solutions were designed and developed within agreed budget and timeline; managed ongoing changes with flexibility and agility and course corrected as needed.

• Led team of (15) Trainers & Developers in the training delivery (ILT, vILT, e-learning) and training development (instructional design) for the Integrated Sales & Catering (ISAC) system roll-out and ongoing training of 17,000+ global users.• Ensured the accuracy, quality, and consistency of training delivery and content; served key leadership role for change management within department and within organization at the hotel property level.• Prioritized training initiatives and developed / executed project plans and timelines; partnered with Subject Matter Experts (SMEs) to develop instructor led training, on demand virtual learning and webinar content using various authoring tools, including Captivate, Storyline.

• Project managed all training delivery related activities pertinent to the Integrated Sales & Catering (ISAC) system roll-out to Starwood hotels in North America and Asia Pacific, over 768 properties.• Facilitated and conducted instructor led training, virtual instructor led training, and advanced training; consulted on related business processes for sales, revenue management, and event staff; supported change management efforts to ensure adoption of new business processes at the hotel property level. • Co-managed global team of 14-22 Training Specialists to include hiring, onboarding (conducting Train the Trainer), coaching/development, feedback/quality control, conducting annual reviews, and approving expenses for team of direct reports via in person visits and remote sessions.• Partnered closely with training readiness team on logistics and training schedules to ensure optimal training experience for each property; provided ongoing feedback and assistance to the instructional design team to keep curriculum updated and assisted with developing advanced property training; partnered with Implementation and Migrations teams to ensure seamless system deployment process.• Accomplishments: led comprehensive re-design and improvement of ILT training materials based on feedback from trainers and learners; managed successful implementation of five large markets (Toronto, Hawaii, Kansas City, Chicago, and Orlando); provided leadership and oversight to North America training team to improve overall satisfaction metrics from 70.1% (2014) to 77.5% (2015).

Pomona, California, United States

•Instructed 40-50 students (per instructional quarter) in pilot offering of three course series in event management for the Collins College of Hospitality Management.o Courses Taught & Curriculum Developed: Introduction to Event Planning, Special Event Management, Event Analysis.•Developed and led weekly class lectures/discussion, planned course assignments and activities, arranged guest speakers, guided students in professional speaking/writing efforts.•Supported students in personal and professional development of skills related to careers in the hospitality and event industries.•Partnered with industry practitioners to include students in planning and execution of two high profile university events, attended by the public.

Orange County, California Area

• Developed and implemented corporate initiative, including recruitment, retention and management of corporate team captains and participants to achieve overall annual fundraising goals.• Created and maintained corporate team collateral, including social media efforts.• Prepared and designed advertisement and human-interest articles for local business journal.

Pomona, Ca

• Managed existing catering accounts and solicited new accounts from the local, social and corporate markets through telephone solicitation, outside sales calls, site visits and written communication for events at 500+ acre property, including newly opened 30,000 sq ft Conference Center.• Managed client functions to ensure client satisfaction; prepared Banquet Event Orders for operational departments to execute client functions per details communicated during sales and planning process.• Accomplishments: achieved over 115% of 2012 established sales goals for Quarter 1-3 ($740,000 achieved with goal of $639,000); achieved 80% of targeted yearly revenue accounts as of October ($64,490 of $81,000); maintained top scores on client surveys with overall average of 4.176 (on a scale of 1-5) for overall meeting planner experience; re-designed menus to meet Sheraton brand standards.

• Managed and coordinated catering and conference services activities associated with planning, supervising and executing events for convention groups with less than 200 room nights on peak.• Planned and developed program, agendas, and service according to client requirements and contract.• Managed group room blocks and collection of attrition with Reservations and Accounting. • Developed and distributed all communication relating to planning and execution of group functions. including Group Resume, Banquet Event Orders, room sets according to established guidelines.• Provided accurate group revenue and expense forecasts; customized menus to meet client budget.• Accomplishments: maintained average check of $32.10 (goal-$30.74) per guest; received high return rate and scores on meeting planner surveys; designed comprehensive training manual for new hires.• Upsold over $1,300 in ancillary revenue in three-month period to contribute to bottom line revenue.

• Ensured client satisfaction throughout events; served as communication liaison between Meeting Planner and all departments for events with up to 15,000 attendees in 400,000 sq ft of meeting space.• Ensured accuracy by checking room sets, including lighting, audio visual, information technology, electric, temperature, refreshes, cleanliness, equipment, food and beverage, and aesthetics.• 2010 Accomplishments: executed (5) Rooms Only groups; achieved $9,797.84 in ancillary revenue; completed (25) hours of operational and sales training; facilitated over (5) hours of team training.• 2009 Accomplishments: updated and standardized (25) property specific Standard Operating Procedures; organized and participated in the planning and execution of NACE event on property.

• Coordinated and executed catered functions and responsibilities; monitored and ensured exceptional food quality, presentation and event management while continuously providing guest service for convention, leisure and internal events of up to 6,000 guests at (2) theme parks and (3) golf resorts.• Provided leadership, development, support and motivation to employees; created a positive environment that encourages ownership and accountability among leadership team/partners.

• Worked directly with clients during sales process, on-site execution, and follow up of events.• Assisted owner with range of sales and administrative activities including event proposals, logistical coordination of events, communications, and hiring and scheduling of employees.

Doctor Of Education (Ed.D.), Organizational Leadership

Ms, Hospitality And Tourism Management

Activities and Societies: PCMA at UCF, Eta Sigma Delta Honour Society

Ba, Organizational Communications

Activities and Societies: Eta Sigma Delta Honor Society, PCMA at UCF, Hospitality Association, Golden Key Honour Society

Education record