Jenn Teoh Email and Phone Number

• Contract coordination - Open contract review and alignment with customer. Follow up on contract amendment• Order management – Responsible to process all customer orders and meet customer’s expectation. Create order and ensure the stock availability with the planner. Escalation on rush order and order change if customer• Shipping management – Coordination with shipping team to ensure the availability of shipping detail to update customers. Reviewing document readiness and dispatch. Ensuringcompleteness and timeliness of shipping document• Follow up payment - Following up on payment date on outstanding invoice. Escalate nonpayment issue to commercial.• Complaints management - Review and collect complete complaint information. Follow up with relevant department for complaint investigation report and share relevant detail of complaintinvestigation report with customer• Customer Satisfaction Review - Engage customer discuss survey response and action plan response from customer• Serves customers by providing product and service information; resolving product and service problems• Serves customers by providing product and service information; resolvingproduct and service problems• Resolves product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the bestsolution to solve the problem; expediting correction or adjustment; following upto ensure resolution• Answer calls professionally to provide information about products and services,take / cancel orders, arrangement of shipments, or obtain details of complaints• Keep records of customer interactions and transactions, recording details ofinquiries, complaints, and comments, as well as actions taken. Process orders,forms and applications• Follow up to ensure that appropriate actions were taken on customers'requests• Refer unresolved customer grievances or special requests to designateddepartments for further investigation

• Service walk-in customers, establish new customers• Site visiting for final mesurement, taking site photos, understand site condition• Preparing quotation and proposal to customers• Presentation to customers by giving best ideas

• Service existing accounts, obtain orders & establish new accounts with properplanning• Prepare work schedule to make strategies for potential sale outlets & differenttrade off factors• Visit customers & offer them timely assistance to establish effective workingrelationship; mantained relationship with the customers• Prepare orders, activities & result reports such as daily schedule, monthlyreport, collection payment report• Monitor ageing daily & monthly to achieve payment collection target• Provide important details of products & services to the customers• Manuscript sales by creating customers profile & sales proceedings• Monitor activities of competitors by collecting information regarding pricing,products, merchadising techniques, market demands etc.• Handled & resolved any complaints or concerns from customers

• Assist to monitor team staffs work flow• Handled & resolved complaints from customers• Establish rapport with diverse individuals and groups• Liase with insurance company• Provide daily & monthly report to Head of Department

• Welcomed customers and visitors in a friendly and courteous manner• Provided customers/clients with desired information in a timely manner• Listened, calmed and assisted customers with concern• Establish friendly and lasting relationship• Data entry, daily account closing, daily report

• Monitor customers payment by making calls• Prepare schedule for payment collection• Prepare reminder to customers• Monitor ageing to achieve payment collection target• Provide daily, weekly & monthly reports to Sales Manager