Jennifer Warren Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas/Fort Worth Area

Hand-selected for focus group to create proprietary sales training programDallas Division ACES Award Winner 2019Dallas Division Top Salesperson of the Year 2019 2019 Perfect Contract WinnerTaylor Morrison/Darling Homes Certified Sales Coach (CSC) - 2018-2022

Plano, Tx

Partners with Client Services and the Operations team to successfully manage the corporate client’s relocation program key data sources for tracking, reporting, and program management.• Working with the client’s Human Resources and labor relations departments to manage the labor relations relocation approval process • Managing and tracking relocation benefit repayments for the client’s repayment process• Identifying discrepancies in the benefits repayment process and creating solutions for process improvement• Participation in group presentations • Resolving household goods process escalations• Managing labor relations approvals and document tracking associated with this process• Updating and managing recurring reports to ensure data integrity • Communicating directly with the client’s HR teams for inquiries about transferee moves• Entering authorizations for pre-appraisals and converting to full authorizations• Validating, managing continuance/discontinuance of COLA reports• Managing the client’s relocation benefits inbox and dedicated relocation hotline• Backing up the operations management team for exception approvals • Partnering with the Business Services team to track client data• Organizing and overseeing the transferee authorization process via data feeds

Frisco, Tx

• Liaison between the Relocation Management Company, Relocation Mortgage Company, and local Stewart Title office.• Manages relocation home purchase files with the end-goal of closing the file with local Stewart Title office to increase revenue.• Audits files and maintains accurate electronic records

Duluth, Ga

• Supervised the entire contract offer process while being a good steward of the investor’s funds.• Assigned as Florida account team leader fielding all questions related to acquisitions.• Managed all communication with selling agent up to binding the contract.• Ensured that contracts comply with the real estate laws of said State.• Worked closely with Traders to negotiate counter-offers and escalated to asset management if necessary.

Alpharetta, Ga

GRAEBEL RELOCATION SERVICES WORLDWIDE, Alpharetta, GASenior Relocation Consultant September 2011 to Present• Administer the relocation policies of several corporate clients, which include arranging travel, expense reporting, temporary living, home sale, home purchase and rental assistance, moving services and spousal training support.• Promoted three times in two years.• Assist in recruitment process through counseling pre-candidates on company benefits and overall ability to make the relocation.• Counsel new hires and current employees to best meet their needs while respecting the client’s overall policy and budget.• Manage third party vendors to make sure that they are in compliance with client service level agreements.• Consistently achieves excellent survey scores while maintaining a high volume caseload.• Appointed as team leader when the Operations Manager is out of the office and regularly the go- to person for high-touch VIP relocations and service recovery escalations.Relocation Associate December 2010 to September 2011• Supported rental relocation team in a fast paced, high volume environment while providing excellent customer service to the corporate client and the transferee.• Audited expense reports for accuracy against client policy and interface with our accounting department for processing and payment.• Maintained accurate data in company’s proprietary software system in accordance with client service contracts.• Assisted transferees with all relocation needs, including ordering van lines, temporary living, Realtor services, rental tours, travel services and spousal training support