Jenn Jiang Email & Phone Number

Santa Monica, California, United States

• Designed product features that directly impact the conversion rate, including responsive web features as well as features for native apps.
• Partnered closely with PMs and engineering teams and shipped multiple features that improved business metrics.

San Francisco Bay Area

• Designed user-facing and internal-facing platforms for All of Us Reseach program, successfully delivering intuitive solutions that met business goals.
• Collaborated with internal cross-functional teams and external stakeholders (NIH) to establish product direction and ensure product launches.
• Incorporate research insights and product requirements to create intentional, accessible experiences that increase user engagement and satisfaction.
• Mentored junior designers and contributed to developing design processes to drive the company's overall design vision.

• As the sole designer at a startup company, I designed and launched multiple 0-1 web base products.
• The redesigned intake form resulted in an increase in the conversion rate from 2.5% to 4.8%.
• Played a pivotal role in establishing the design culture by introducing and conducting user research sessions to identify areas of usability problems and opportunities for improvement.

Redwood City, California

• Being one of the only two designers at Firework, my work including:
• Collaborated with product manager, engineers, and the marketing team on mobile features, the onboarding experience, and the e-commerce website.
• Created user journey maps that summarize research findings.

San Francisco Bay Area

• Partnered with Levi Strauss & Co. and designed the visual identity for the 2019 Viola women conference.
• Designed key visual identity for the 2019 San Francisco Design Week Award.

San Francisco Bay Area

• Conceptualized early design directions for Anivive onboarding flow, Cruise self-driving cars campaign, TriNet advertise motion design
• Paired with other designers, project manager, stakeholders, and creative director on prioritized design feedback, project requirements

San Francisco Bay Area

Helped students with troubleshooting HTML, CSS, and basic JavaScript, jquery Events. Helping facilitate discussions/critiques and give feedback on their web pages design.

Shanghai City, China

Developed various presentations for design projects and clients meeting. Worked with identity design, creative materials for China Beauty Expo 2018, Notes Of Mekong, MG mask.

Master'S Degree, Graphic Design

Bachelor Of Arts - Ba, Industrial And Product Design