Heejae Kim Email & Phone Number

Bangkok City, Thailand

Membership Team Intern at Pacific Asia Travel Association(PATA)

Wonju-Si, Gangwon, South Korea

[Foreign Tourist Attraction Initiative]- Developed and implemented marketing strategies targeting tourists from the United States, Europe, and Oceania- Conducted market research to identify travel trends and preferences in key international markets.- Collaborated with industry partners to design promotional campaigns enhancing Korea’s global tourism appeal[Learncation Program Promotion Project]- Created promotional materials, including presentations and documents, showcasing Korea's Learncation program- Developed messaging emphasizing Korea’s cultural heritage, advanced education system, and immersive learning opportunities[Overseas Branch Document Review and Compilation Project]- Reviewed and compiled essential reports from overseas branches to ensure accuracy and consistency.- Coordinated with international offices to gather and synthesize key data for strategic decision-making[Emerging Market Travel Mart Participation Program]- Joined at the Emerging Market Travel Mart, promoting tourism potential in Nordic countries- Networked with international travel agencies to expand market reach and increase inbound tourism

Seoul, South Korea

Global Certification Reviewer of Audit for Management System Schemes Under JASAZN Accreditation- Review of Management System Certifications for International Standards (ISO 9001, ISO 14001, ISO 45001) as a Certification Body- Release of Audit Registration, including audit planning and quotations from Thailand, Malaysia, and Vietnam- Served as the main presenter at the JASANZ Experience-Exchange Meeting, sharing skills, knowledge, and best practices with international colleagues- Collaborated with the China branch as a unified team to support the JAS-ANZ Certification Body- Experience as an auditee in internal QM audits and external assessments for ISO 9001, ISO 14001, and ISO 45001

Seoul, South Korea

- Tourism Policy Loan Registration and Customer Support Project: Managing loan registrations and addressing customer inquiries regarding tourism policy loans- Tourism Committee Management Initiative: Hosting committee meetings, preparing materials, and collecting participation data from industrial and local tourism organizations- Tourism Business Support Center Digital Management Project: Managing the center’s homepage and promoting government policy funds to stakeholders- Government Tourism Fund Policy Coordination Program: Collaborating with the Ministry of Culture, Sports and Tourism, and related associations to share and implement government funding policies- Tourism Quarantine Supplies Distribution Project: Coordinating the distribution of essential quarantine supplies, including 65,000 hand sanitizers and 43,000 hand sanitizers to domestic airport users

Fort Lauderdale, Florida

This was during my Diploma program.1. Food Runner: Enhancing Guest Experience Through Communication and Precision- Facilitating clear communication between customers and chefs to ensure special requests are accurately conveyed.- Delivering food with attention to detail and professionalism, enhancing the overall dining experience.- Skills acquired: Effective communication, multitasking under pressure, teamwork, and attention to detail.2. Hostess: Guest Relations and Reservation Management- Managing reservations efficiently to optimize seating arrangements and minimize wait times.- Handling customer inquiries and providing solutions with a customer-first approach.- Answering incoming calls with professionalism and assisting with guest requests or complaints.- Skills acquired: Customer service excellence, problem-solving, time management, and reservation system proficiency.3. Gift Shop Attendant: Retail and Inventory Expertise- Selling merchandise with a focus on upselling and delivering a positive customer experience.- Completing transactions accurately while managing cash and electronic payment systems.- Conducting regular inventory checks to maintain optimal stock levels and reduce losses.- Skills acquired: Sales techniques, cash handling, inventory management, and product knowledge.4. Pool & Beach Server: Providing Exceptional Hospitality in Outdoor Settings- Delivering efficient poolside service with a focus on guest satisfaction and timely delivery.- Preparing and serving drinks professionally while adhering to hygiene and safety standards.- Creating a welcoming atmosphere to enhance guest relaxation and enjoyment.- Skills acquired: Hospitality and service excellence, adaptability in fast-paced environments, customer interaction, and attention to detail.