•Manage the entire recruiting cycle, from candidate engagement, assessment of candidate suitability and fit, managing the interview process, and closing/negotiating the offers with a focus on GTM (Sr Sales Engineers, Enterprise Account Managers, Business Development Reps, Category Managers, Buyers, Product Managers) and Information Technology roles (e.g., Network Architects, Principal Data Architects, Site Reliability Engineers, Sr Cloud FinOps Engineer, Security Incident Response Engineers).•Subject Matter Expert on implementation of Entelo (source-to-hire automation technology) and Administrator for LinkedIn Recruiter on the US Team as well as, Lead Recruiter for US commercial Team.•Work closely with managers on Resource Planning and identify potential vacancies before they become live, creating qualified candidate pipelines.•Successful history of partnering with hiring managers to understand their needs and provide recruitment guidance.• Strong knowledge of HR compliance, laws, and regulations related to recruitment and hiringRecruited several significant hires within the company including but not limited to IT Directors, Site Reliability Engineers, DevOps, Sr Atlassian Admin, Inside Sales, Business Intelligence Analyst and many other GTM and IT positions.• Tracked key metrics such as time-to-fill rate, source effectiveness, cost per hire.• Established effective working relationships with external recruiters and vendors as needed.• Partnered with HR teams to ensure onboarding process is completed effectively.• Collaborated with hiring managers to understand job requirements and develop recruitment plans.• Developed recruiting strategies to attract a diverse pool of qualified applicants.•Create Glassdoor campaigns to attract additional reviews and manage analytics.•Partner with Talent Acquisition vendors to best improve performance and overall efficiencies.

• Responsible for IT Vendor management including providing guidance, supervision and directions to all IT vendors supporting the fulfill client's (Delta Airlines) contract needs• Manage over 80+ requisitions in the Vendor Management System (Acceleration), manage the selection process and its life cycle in totality, and provide timely periodic recruitment reports• Provide training to suppliers and managers with the Vendor Management System (VMS) technology, Acceleration • Assist managers with the entire hiring lifecycle process including but not limited to creating a requisition, granting system accesses, shortlisting profiles, engagement with the use of VMS technology• Responsible for scheduling all interviews for managers: Outlook calendar, Teams Link, WebEx, and Acceleration interviews with vendors (a lot of these interviews were for multiple managers attending virtual panel interviews and multiple time zones overseas)• Partner with Hiring Managers to identify role of interview team, assign competencies using both technical and behavioral interviewing model• Work with the client's Vendor Management Office (VMO) and stakeholders to drive change management as well as, process improvement within Information Technology business• Extensively use VMS for ad hoc reporting, data tracking and monitoring IT volume

• Assume registration expertise by obtaining and maintaining EPIC certification sessions for the assigned application(s) within the required timeframe for go-live • Maintain regular communication with internal team, hiring manager, Human Resource (HR) Director and instructors • Responsible for working multi-mailbox for SCIP (St. Christopher’s Integration Program) Epic and steady state • Support lead go-live representative to ensure employees are assigned correct SCIP Epic sessions • Responsible for sending out WebEx instructions for virtual sessions, as well as inform instructors of daily registration • Review and adjust employee transcripts within the Learning Management System (LMS) which was Cornerstone • Troubleshoot problems identified by team members and end users • Escalate issues and risks to project leadership • Create and assign instructors for Epic sessions for steady-state • Supported go-live for Tower Health which included: Tower Behavioral Health, St. Christopher Hospital for Children, Brandywine Hospital, Jennersville Hospital, Reading Hospital, Pottstown Hospital and Chestnut Hospital

• Supported Vice President of Recruiting on special projects as needed: Certificate of Insurance Audit, Database clean-up of Salesforce (Job Science) duplicate candidate records, and location (State) candidate profile• Generated new reports for recruiting team via Salesforce: Job Science• Responsible for reviewing, editing and formatting candidate’s resumes for all positions, some of which included: Principle Trainer, Epic Project Manager, IT Project Manager as well as all Healthcare verticals within Divurgent’s scope• Assisted recruiting team by ensuring and/or adding appropriate resource types (EpicCare, Stork, Ambulatory, Analyst, etc.) to their candidate profile• Helped manage the candidate stage process for Divurgent’s positions via Salesforce

• Functional liaison between HR Operations/HRIS leadership, HR teams, internal customers and business enterprise.• Ensure business process requirements are clearly understood and documented; adds expertise to developing appropriate solutions in a timely and cost effective manner.• Partner effectively with other staff to manage enhancements or system changes, produces solid documentation re: changes and control processes as appropriate.• Facilitates resource planning, securing resources to address specific project needs. • Responsible for researching new vendors and driving vendor selection/contracting process.• Assess and manage risk, solve complex problems, apply judgment to balance process compliance with achievement of business objectives.• Manage and negotiate contract renewals and/or new terms for all Talent Acquisition (TA) Vendors.• Manage the cross-functional execution of strategic programs across a variety of project types.• Effectively execute fundamental project management tasks including issue and risk management, building structured cross-group schedules, tracking dependencies and milestones, and communicating overall project status.• Clearly and concisely communicate plans, status, issues, risks, and requirements to appropriate audiences.• Propose simple and effective solutions for well-defined problems.• Handle multiple tasks, switches priorities and focuses as needed.• Responsible for TA content on SharePoint site: ensure all documents are up to date, properly uploaded in correct folders/location. • Ensure Desktop Procedures (SOP’s), Work Instructions, and related process documentation is up to date for all TA Programs and Systems.• Contribute to the development and design of new policies, and provide ongoing enhancements to existing policies, to ensure compliance and accuracy.• Review budget and manage 3 cost centers.• Responsible for assets that reside in TA to ensure accuracy of current laptops, monitors, FOBs, printers, etc.

• Execute campus recruiting strategies, including planning and logistics for career fairs, tech talks, on-campus interviews, sponsorships, info sessions and any other campus related activities.• Manage and ensure a fantastic experience for our Interns through engaging and impactful activities during the course of the program. Drive logistics and planning for the program, including intern-manager orientation, coordinating social events, lunch and learns, product training, mid internship check-ins, end-of-summer presentations, and exit interviews.• Build and maintain long-term relationships at partner universities with key faculty, professors, administration, and student organizations.• Coordination and logistics of info sessions and interviews for campus recruiting.• Work closely with several national partnerships to enable diverse hiring and provide hiring for all given the candidates transferrable skills• Maintain Applicant Tracking System to ensure timely and accurate data, workflow status, etc.• Assist in creation of job descriptions/job postings; manage job postings online including posting to university career sites.• Assist with social media strategy and provide compelling content on Facebook, LinkedIn, Twitter, and other platforms.• Create recruiting flyers, marketing material and displays for campus recruiting as well as employee hiring.•Back-up Program Manager for the Contingent Workforce Management area (previous position held at Florida Blue)

RightSourcing is a vendor neutral Managed Service Provider (MSP) that is Joint Commission certified with 10+ years expertise in the Healthcare industry. RightSourcing currently manages over $2B in spend, saving our clients an estimated $140M annually. RightSourcing offers a contingent staffing solution to our clients in addition to providing business validation, payroll service and compliance tracking.• Oversee all aspects of contingent labor MSP for Mayo Clinic of Jacksonville. • Understand and articulate the details of RightSourcing’s menu of services, operations procedures and site specific contracts. This includes: credentialing, compliance, payroll, human resources, accounts payable and receivable, operations budget and expense guidelines, credit and collections, risk management, worker’s compensation, etc. • Direct day-to-day operations: manage key relationships with client sponsors and 50+ staffing suppliers. • Establish and enforce Best Practices and MSP Rules of Engagement. • Conduct Client and Supplier Scorecard Reporting and Quality Business Reviews. • Spearhead continuous improvement activities around program adoption, service quality and delivery, cost structure, and compliance with State and Federal employment regulations.

Responsible for all aspects of the BCBSF Vendor Management System. This included the day-to-day operations of the vendor program and Vendor Management System (VMS) tool. Additionally, responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management, and issue/conflict. Administrative responsibilities include implementation, training, and administration of software to client and vendor users. *Established and developed relationships with internal managers and external vendors/suppliers to ensure customer satisfaction *Managed vendor/supplier program, further refining improvements throughout the process, ensuring proper contingent resource selection and solid negotiations in the vendor/supplier contracting process to ensure maximum profitability, as well as quality, of each placement*Managed the day-to-day VMS operations which included: implementation and management of the requisition process, prioritization, and requisitions, expedient issue resolution with an emphasis on responsiveness and customer services*Communicated with managers, kept them informed, and shared information regarding contingent resources, and client needs; gathers feedback from clients about contractor progress/performance, and resolves or escalates any issues appropriately; completes on and offboarding processes*Responsible for ensuring the resolution to the day-to-day issues that arise among the contingent population and escalates as appropriate*Assisted in the planning, organizing, and implementation of quarterly performance reviews of the vendors/suppliers to monitor their performance including periodic benchmarking of the sub-vendor population for comparison and evaluation purposes*Responsible for conducting an analysis of and reporting on local and national labor market trends and applying this knowledge*Responsible for system user training and perform other duties as assignedVMS: Avalon (homegrown system), Beeline, and Zerochaos

• Responsible for facilitating the procurement process of non-it contingent workers for a particular customer by managing relationships between the customer (hiring managers) and the approved vendors • Supported VP’s, Hiring Managers within a wide variety of departments/offices that include: Default Solutions, Capital Markets, Desktop, Asset Management Solutions, Field Services, Aptitude Solutions, Verification Bureau, RealEC, LSI Title/Escrow, and Tax/Data Services• Managed and update daily CWMP (contingent workforce management program) information on SharePoint.• Successfully negotiated pay and bill rates to ensure that they are aligned with current market rates and closely related to the necessary job criteria• Helped improve vendor practices and performance to ensure better vendor reporting• Made certain vendor relationship managers adhere to LPS policies, procedures, and practices• Coordinated and scheduled interview/meeting requests for over 30 offices throughout the country• Appropriately managed the LPS managers and vendor relationship by building a professional rapport, following up consistently, and by maintaining ongoing contact and communication• Managed the procurement process: requisition creation, the contractor onboarding assignment, contractor off-boarding and security badge access• Processed all non-it contractors via Oracle to generate security badge access and LC (license contractor) number• Handled multiple tasks simultaneously, many of which require timely cooperation of other areas/organizations within very short time frames• Investigated vendor discrepancies regarding inaccurate timesheets and questionable invoices

Responsible for full-cycle recruitment including establishing job requirements with senior hiring managers, sourcing, screening, phone, and in-office interviewing/evaluating and extending offers.Responsible for 7 commercial staffing offices which were in Jacksonville, New Orleans, and Atlanta. Duties included new hire/system training, weekly/monthly reports, monitoring the recruiting process. Supervised administrative activities for temporary and temp-to-hire employees including personnel administration, scheduling, payroll/billing, quality program compliance, report generation and maintenance of appropriate files in accordance with company policy.Business Development: Source and generate new contract leads through employee referrals, references, as well as industry networking events.Maintained close communication with hiring managers and Human Resources to proactively meet recruiting needs. Responsible for manual process of all temporary employee payroll on a weekly basis.Accountable for all aspects of the hiring process to include interviewing potential candidates, determining wages, and extending offers. Adhere to the Risk Management Program and educate team members on safety. Reported all worker's compensation claims and ensure all reporting steps have been satisfied. Handle employee's concerns and questions in a timely manner and put effort towards a mutually beneficial resolution. Maintain client files with quarterly worksites and supplier agreement information for auditing purposes.