Jenn Johnson Email & Phone Number

Washington, District Of Columbia, United States

Washington, Dc, Us

Leading the creation and expansion of Technology, Data Analytics, and Product teams, driving data-driven growth and innovation across the organization. Developing strategic vision, fostering cross-functional collaboration, and establishing a culture of measurable impact.Setting and communicating the vision for the area, ensuring understanding and buy-in from department heads to operationalize within their departments.Establishing and leading new Tech and Data Analytics departments, creating organizational infrastructure from the ground up to support data-driven decision making and technological advancement.Mentoring and coaching department heads and team members, fostering a culture of continuous learning, professional growth, and inter-departmental knowledge sharing.Leading the successful implementation of cross-functional projects, resulting in improved organizational efficiency and effectiveness.Implementing innovative tech solutions to support the organization's Civic Engagement program, enhancing its reach and impact.

La Jolla, Ca, Us

Managed and led client strategy and and account management relationships for a nonprofit-focused CRM/GMS consulting firm. Guided clients on best practices through various stages of being successful with CRM including: pre-planning, overhauling technology, implementations, staffing, budgeting, user adoption, change management, process, and ongoing management, maintenance and evolution of the system. Developed a brand new strategic governance framework from the ground up, centered around purpose, people, process, and technology, to lead nonprofit executives toward success with their Salesforce implementations.Vetted the framework with both internal and external stakeholders at various levels to confirm its efficacy.Educated C-level executives on how to become more data-driven, ensuring proper business decisions are made with organizational goals at the forefront. Created an online assessment tool to set a baseline for how an organization is performing across key areas, allowing for continued measurement over time, as well as for comparing to standards in the industry. A summary was then provided showing strengths, areas of opportunities, and risks across KPIs, over time providing a lens on ROI.Refreshed the account management process, creating internal project management templates to establish the proper cadence to support clients across all types of services and projects.

New York, Ny, Us

Led a hybrid in-office/remote team responsible for NKF's website and related services, systems and infrastructure including content management, digital fundraising, and analytics. Enforced proper process and progress to ensure the success of coordinating technology with organizational goals, ultimately making a valuable difference in the life of kidney patients, professionals, educators, and caregivers. Implemented strategic frameworks to accomplish priority organizational projects.Instituted and adapted proper procedures for DevOps management of the code base.Standardized and iterated upon the Nephron design system under the legacy CMS (Drupal 7) while adhering to design rules and protecting the health and stability of both the application and the brand resulting in traffic growth of over 20% in the first six months.Managed workloads across teams, created professional development roadmaps, and oversaw a $1mil budget. Cultivated and fostered greater collaboration between web, marketing, and fundraising, developing a strong workflow for content and assets to stream through various teams start to finish.Built and enhanced digital tracking, enabling stakeholders to have firm visibility into the ROI of their efforts.Identified short and long term goals for the website, including ongoing iterations of the design system, migrating legacy content into the new structure, established content governance, user testing, and WCAG accessibility practices.Engaged in the discovery process to migrate the 40,000+ pieces of content generated over the last decade into a ‘content store’ modality, allowing NKF to market the content as purchasable assets, freeing up the requirements of the CMS to be a more powerful and flexible MarTech tool.Completed a technology and functionality audit in order to plan for necessary upgrades to Drupal 9/10.Volunteered on the DEI Committee, further supporting this work by introducing the use of pronouns in email signatures and profiles.

Washington, District Of Columbia, Us

Pioneering a new, agile Web Technology department with organizational oversight to deliver appropriate, timely, cost effective, and purposeful online technology solutions to enable IFAW’s mission and brand.Driving engagement with and providing guidance to executive leadership for the purpose of aligning teams with organizational goals, translating objectives, and implementing solutions.Creating a culture of diversity and inclusion to foster innovation, collaborating across teams to research, evaluate, implement, maintain, and enhance technology assets.Cultivating relationships to establish partnerships with vendors and providers to ensure successes, while coordinating budgets, negotiating contracts and SLAs to ensure business goals are met across the entire organization.Working with team leaders to provide data and security compliance for PCI, GDPR, and overall risk management.Building networks with other web tech and nonprofit communities to share best practices with leaders in the space.

Washington, District Of Columbia, Us

Promoted to management position with multiple development/content roles reporting to me.Primarily responsible for full-stack development and management of IFAW.org in Drupal, supporting all online activities including advocacy and fundraising. Providing strategic guidance and tactical expertise in all site related matters, including DevOps. Taking on more project management for site integrations and new features. Also serving as Salesforce DBA support and IT system administration support.

Washington, District Of Columbia, Us

Roseville, Mn, Us

Lead a digital transformation of a mostly offline marketing org to online digital marketing and created the infrastructure and process for successful support and iteration.

Roseville, Mn, Us

Manage custom PHP/MySQL internal database & website, developing new features to keep up with company growth. Oversee complete IT infrastructure, including installation of Salesforce and transition from Microsoft Exchange environment to Google Apps.

IT, database management, and desktop support. Digital and print graphic design.

IT support in mixed Mac/Win environment