Jenna Ayllon Email & Phone Number

Warrenville, Il, Us

Naperville, Illinois, United States

• Professional call center agent – managing inbound and outbound calls with exemplary customer service. • Proficiently deescalating consumer concerns and connecting my customers to the resources they need.• Accurate data entry, scheduling appointments, using industry-standard websites, Excel, and Microsoft Outlook.

Contractor assigned to Pivotal Home Solutions in the Home Warranty as a Customer Care Agent• Knowledgeable call center agent at an incoming call center for home warranties• data entry, scheduled appointments, resolved customer issues, and upsold warranties• Provides exceptional customer service and salesmanship

Wheaton, Il

Took online and phone orders, answering customer questions and following through on order delivery.Exercised initiative during a major supplier issue, working with customers to resolve and saving hundreds of dollars for the company. Managed Customer Community Board, assuring compliance with Whole Foods guidelines and Standards.Member of Continuous Improvement Committee with team members and management. Team Trainer, mentoring associates and management, resulting in improved accuracy in order entry.Performed accurate cash handling while providing outstanding customer service.

Wheaton, Il

Supervised 12 associates, maintaining clear communication and accuracy by prioritizing tasks, maintaining an organized store and office space.Provided customized training materials and prepared team for success.Implemented new methods to ensure customer satisfaction.

Glen Ellyn, Il

Balanced cash flow, maintaining accurate records utilizing QuickBooks, MS Excel and MS Outlook.Took reservations and returned messages, assuring maximum customer accommodation. Developed seating charts, maintaining balanced workflow to ensure smooth operations and excellent service.