Jenna Bowen Email and Phone Number

• Creation, delivery and maintenance of all training department content, operational materials, field communication, company newsletters and company roll-outs. • Director and point person for new restaurant openings – budget, recruitment, onboarding,operations, training, purchasing, human resources, marketing, food &beverage and execution. • Manages F&B operations including recipe building, vendor sourcing, inventory, cost analysis, testing and implementation.• Supports and leads Area Directors and management teams in the field by visiting restaurants and holding educational seminars and meetings as well as ongoing follow up of career development and company rollouts. •Works directly with CEO and senior leadership on all MBOs, operational implementation, project management, company strategy and forecasting.

*Regional Talent and Development Manager*• Complete responsibility for set up and organization of New Restaurant Opening hiring centers and restaurants.• Oversee managers, instructors and trainees for all NROs throughout entire opening process.• Responsible for writing and updating all training materials, templates and schedules.• Increased Guest Satisfaction Surveys through targeted visits and follow up.*Senior Manager* • Utilized all tools and resources to execute at a Gold Standard level• Insure the integrity of restaurant operations through excellence in guest relations• Relentless in the pursuit of personal growth and building knowledge• Serve Safe certified•. Graduated Management training program with honors• Assist General Manager with creating quarterly sales forecasts, labor templates, and ordering guides.• Manage daily restaurant operations with an emphasis on recipe adherence, customer service, problem solving, reaction to current sales trends, and internal/external brand promotion.

• Managed Front and Back of house Operations for a 3+ million dollar a year upscale/casual restaurant.• Certified training restaurant• Oversaw all teammate relations encompassing staff recruitment, evaluations and new manager on-boarding• Managed sales analysis, budgets, forecasting and P&L accountability• Ensured 100% execution of all marketing and sales building programs and restaurant promotion in the community • Chosen General Manager to lead all company tests including labor management systems, kitchen displaysystems and table management technology.• Consistently ran top sales, top labor efficiency, and top guest loyalty scores in the company.• Supervised preventative maintenance, and upkeep of equipment, facility and ground• Handled weekly inventory and vendor relations to ensure the timely and cost effective purchasing of food,beverages, liquor, beer, china and small wares• Number one in dessert, appetizer and alcohol sales for an entire year.• Supervised food preparation and provided daily supervision to food personnel to ensure compliance withServe-Safe guidelines and Department of Health regulations.

• Opened 30+ Mimis Cafes across the united states• Responsible for training 90+ teammates at each location• Led a team of trainers to successfully instill Mimis Café culture and standards at each store• Developed and staffed new corporate trainers for new restaurant openings• Managed pre-opening budgets and payroll• Created and led multiple training workshops at new restaurants and existing ones• Performed all performance reviews for training team• Created an environment of enthusiasm and excitement for all new and existing team members

• Thorough knowledge of restaurant systems and procedures• Consistently exceed sales goals by efficiently managing sections and multi tasking• Skilled at anticipating, identifying and fulfilling guest needs