Jenna Bowley Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

Directed IT service delivery to global laboratory operations division (GMP, Vaccines, Bioanalytical, and Central laboratories, 7 sites worldwide). Provided executive-level oversight for strategic and tactical IT services required to enable business goals and objectives in software development and support, software / instrument validation, program / project management, and vendor management. Spearheaded IT strategy and IT product roadmap development aligned with business need. Led team of up to 200 resources (3 direct reports) and managed annual operating budget of $30M.• Executed new technology roadmap initiatives enabling Bioanalytical and Vaccines labs progression toward achievement of paperless operations (i.e. Electronic Laboratory Notebook (ELN) and online scheduling solution implementations).• Supported business growth and market share expansion by delivering future facing IT solutions and initiatives (i.e. off the shelf LIMS assessments, migration from on-prem to cloud based solutions strategy, best in class feature enhancements to in-house developed portal solution).• Improved Lab operations / IT planning, prioritization, budget development and execution transparency by implementing robust governance and annual planning processes.• Ensured IT integration of PPD into Thermo Fisher Scientific supported ongoing operations by serving a leadership role in liaising between lab operations and integration leaders.

Richmond, Virginia, United States

Led IT service delivery to the Bioanalytical, Vaccines and Central laboratories worldwide, total of 5 sites. Provided senior leadership level oversight for strategic and tactical IT services required to enable business goals and objectives for labs in areas of software development and support, regulatory validation, program / project management, and vendor management. Managed IT strategy and IT product roadmap development aligned with business need. Led team of up to 75 resources (2 direct reports) and managed annual operating budget of $15M.• Aligned IT staffing levels by partnering with Lab operations leaders to assess YOY growth in business demand versus IT resource, including implementation of blended onshore / offshore staffing model, managing costs.• Designed and implemented IT service delivery model for vaccines laboratory, establishing dedicated IT capacity to execute projects, develop solutions and provide support where none previously existed.• Enabled opening of new laboratory in Suzhou, China by leading cross-functional IT workstream to deliver infrastructure, connectivity, application deployment and instrument validation.• Facilitated technology modernization to support business growth by developing multi-year IT strategy and execution plan.

Washington Dc-Baltimore Area

Led design and implementation of new organization chartered to drive process excellence, vendor management and metrics services in support of global software engineering organization. Provided senior leadership level direction on the implementation of best practices for release management, software engineering metrics, and execution process standardization. Oversaw IT engagement management of large offshore software engineering vendors totaling $60M annually. Led team of 4 direct reports.• Achieved 10% cost savings for IT by leading contract negotiation of 4-year renewal with strategic sourcing partner.• Increased productivity and quality of software engineering execution by eliminating ad hoc manual metrics tracking via the implementation of Tableau platform as part of multi-year metrics strategy.• Led multi-year Agile Transformation program for IT - enabling adoption of agile software development and system management practices, training program, onboarding processes and peer-based mentoring.

Washington Dc-Baltimore Area

Served as IT process owner for project / program / portfolio management, leading team of project / program management practitioners in the execution of strategic IT portfolio. Drove process standardization, metrics / dashboard reporting and execution management. Led team of 50 practitioners (5 direct reports) with portfolio budget of $70M.• Enabled process optimization, people development and technology enablement across the IT portfolio via delivery of 3-year PMO strategy to transform performance of IT project / program and portfolio management.• Increased effectiveness, accountability, and transparency of IT delivery to business by implementing best-practice processes (project / portfolio reviews, phase gate framework, project complexity model for estimating, and metrics).• Improved project / program management professionals skills and performance by creating culture of highly engaged team via robust people development plans, training investments and recruitment.

Washington Dc-Baltimore Area

Managed planning and execution of Quest Diagnostics IT workstreams for launch of Q2Solutions joint venture.• Enabled execution transparency of all IT workstreams by delivering holistic IT integration plan, including technology blueprint, budget, people plan and system integration framework.• Ensured IT integration plan execution aligned with business case realization by creating collaborative leadership relationships with business and technology leaders.• Served as Quest IT relationship manager for Q2Solutions, facilitating cross-organization IT-to-IT collaboration resulting in effective portfolio prioritization and planning, timely investment decisions and execution transparency of projects.

Collegeville, Pa; Valencia, Ca; Uk

Directed delivery of IT services to Clinical Trial operations worldwide, representing $150M annual revenue. Led delivery of strategic and tactical IT services to enable strategic business goals, including execution oversight of complex project portfolio and services in software development / support, technology strategy, data management, validation, and database. Managed team of up to 100 resources (6 direct reports) and managed annual operating budget of $10M.• Increased transparency and effectiveness of IT service delivery by implementing cross-functional IT / Business portfolio and project management governance framework to drive investment prioritization, decision making, and overall execution management.• Directed development and execution of multi-year, multimillion-dollar technology strategy for comprehensive IT service delivery to clinical trials business, designed to close competitive gaps and increase market share and overall quality of service delivery.• Improved speed of delivery and quality of execution to business by leading implementation of Agile practices within software engineering organization.

Nj

Responsible for the design and implementation of enterprise IT Program Management Office: IT program/project management strategy, competencies + career ladder, best practices, metrics and standards for enterprise IT organization. Implemented governance framework to drive cross-functional IT and Operations alignment in support of strategic business initiatives.Direct management responsibility for program execution of strategic IT portfolio.Selected by the CIO to serve as the IT Leader for a multi-year, cross-functional initiative to drive operational excellence and achieved operating cost reduction by 500MM. Developed and executed IT savings plan to achieve 14MM operating expense savings. Managed cross-functional IT team of 200+ resources and a budget of 20MM.

Nj, Mi, Mo, Ks, Oh, Ga, Al, Tn, Nc, Sc, Fl, Pr

Overall management responsibility for IT service delivery in support of regional clinical laboratories in 11 states. Lead team of 200+ IT professionals providing regional application support, infrastructure services, customer connectivity solution deployment and project management services to business partners and laboratory users and clients. IT Integration Leader -- special assignment to lead integration of acquired laboratory in central region. Overall planning and execution management responsibility for the consolidation, integration and standardization of all aspects of IT services.

Collegeville/West Norriton, Pa

Project Office Role: Overall management responsibility for all aspects of project and program management in support of laboratory systems department of IT -- portfolio management, strategic + tactical planning, budget management and project management process ownership.Program Director Role: Served as IT Lead for multi-year program to design, develop and deploy a new laboratory accessioning/alloquotting order entry system. Managed cross-functional team of 100+ (consultants/employees) and budget of 10+MM.

Washington D.C. Metro Area