Jenna Cherry, Shrm-Cp Email and Phone Number

People ManagerImplementation of Jira Service Desk to operationalize people processes across all HR and people functions including recruitment, onboarding, total rewards, employee experience and relations, offboarding

• Owns totality of onboarding and offboarding processes of all hires across the globe; created and documented processes for each area of the world • Create and execute Culture Calendar with events each month (10.0 anniversary, virtual happy hours, trivia nights, etc.)• Assists executive team with scheduling, special projects, and all other requests; works closely with COO and CEO and direct report to SVP of Finance and People Operations Manager• Collaborates with hiring managers to ensure they have an understanding of policy and procedure in hiring process• Manages all office maintenance, repairs, IT needs and coordinates physical asset distribution

• Provides administrative support to management team with key focus in HR, financial operations, medical records, and IT • Onboards new hires while preparing and maintaining personnel files in compliance with corporate policy• Coordinates program wide events, provides assistance with special projects, and orders supplies through various channels• Prepares and maintains medical records of over 100 clients while safeguarding confidential protected health information in compliance with Department of Mental Health and California State• Data entry and quality assurance of all client and staff information into various systems (Avatar, DMH, UltiPro, Relias, etc.) • Organizes a Shared Network Drive for program staff composed of resources for each department and program specific policy

• Managing daily, weekly, monthly schedules while multitasking completion of administrative duties (calling, faxing, scanning, etc.) within physical office setting and across remote network• Documented all services within 24 hours using specified billing codes and created organizational tools (documents, spreadsheets, etc.) to enhance overall efficiency of all program services• Drafted and instituted individualized re-entry treatment plans under the supervision of Team Lead and Clinical Director• Facilitated groups and trainings for clients and staff (Creating Welcoming Spaces, Graduation, etc.) remotely via multiple facing platforms (delivered Telehealth services)• Served individuals on parole with at least one mental health diagnosis by providing clinical mental health rehabilitation and targeted case management (including Telehealth services)

• Provided wraparound services to a home of eight adult clients with mental illness including client intake, scheduling of appointments, assistance in budgeting, and facilitating community involvement• Maintained organization of physical office and completed all administrative tasks (creating medication sheets, calling, faxing, scanning, etc.)• Appointed as Medication Administration Officer in addition to Human Rights Officer and attended monthly meetings

• Elected to serve as Human Rights Officer (HRO) and attend quarterly meetings to engage about plans and concerns • Awarded certification to administer medication based on the MA Medication Administration Program (MAP) protocol• Managed any human rights complaints filed and coordinated with necessary staff (Chief HRO, Crisis team, etc.) • Provided direct care a home of seven adult clients with mental illness in completing their quotidian activities

• Processed information and merchandise through POS register system• Garnered skills in cashiering, merchandise stocking, customer service, as well as working as a cohesive team

• Responsible for ensuring the care and wellbeing of children of all ages while guardians utilize the facilities offered by the Y• Facilitated activities to educate, entertain, and meet the needs of children of all age categories

• Curated and instituted a rigorous schedule of activities for children of different ages and needs (specifically 3-5 years of age)• Created meaningful interpersonal relationships with both parents and children