Jenna Conroy Email and Phone Number

•Support a global learning function for a large pharmaceutical client. •Consulted with clients on implementation of instructor led training courses from design through delivery•On-site coordination of training processes and template development •Certified to track learning data and generate reports via Learning Management System (MyLearning-Merck proprietary)•Schedule training sessions and manage participant registration•Track attendance, participation and satisfaction of learners•Assist in gathering feedback on the training from the participants and the facilitators•Coordination of all training and activity materials, facilitator communications, and management of training sessions.• International coordination and on-site piloting of new training courses•Assist in tracking and maintaining budgets for all supplies, printing and shipping•Created Standard Operating Procedure documentation for implementation of all training classes

•Administrative support for an Executive Director•Managed daily calendar, scheduled meetings and teleconferences•Entered and submitted expense reports•Arranged all aspects of travel: hotel, air, rental car, car service, etc.•Ordered and maintained office supplies•Supported training for Biologics Vaccine Sterile Manufacturing•Maintained materials, supplies and catering services for training•Scheduled conference rooms for training and meetings•Coordinate and Process site badges, visitor access and guest wireless for contractors•Organized logistics for offsite meetings and training sessions (transportation, hotels, dinners and meeting space)

•Created, assimilated and managed three complex Excel spreadsheets for client project reports for large communications company•Managed and updated over 6000 field employees and advisers report•Maintained client and administrative files

•Processed payroll for all active temps •Assisted in recruiting candidates for clients•Scheduled and confirmed candidates for interviews and managed candidate files•Pulled weekly reports for Account Executives and payroll

•Strengthened relationships with existing customers•Promoted, maintained and exceeded the unit pricing guidelines, lease length and vacancy policies set by District Manager•Provided courteous and responsive assistance to our clients to insure superior customer satisfaction•Qualified and closed on all leads generated and inquiry calls

•Assisted Property Manager and Assistant Property Manager with tenant services, customer service and maintenance of commercial office space•Processed all incoming and out going invoices•Tracked all tenant leases and any documentation needs throughout the year to support leases•Tracked all vendor certificates of insurance and contracts•Coordinated with maintenance staff to ensure buildings function properly

•Ensured proper management of seating for guests and staff •Organized private parties – prepare menu and bar and ensure timely and efficient customer service for patrons •Ordered audio visual equipment needed

•Prepared patient charts, scheduled appointments, answered phones, filed labs/consult letters and assisted patients with questions•Daily support for doctor: data enter patient referrals to other doctors and insurance companies•Opened Bed &Breakfast and managed daily operations

•Strengthened relationships with existing customers•Promoted, maintained and exceeded the unit pricing guidelines, lease length and vacancy policies set by GM•Provided courteous and responsive assistance to clients to insure superior customer satisfaction•Qualified and closed on all inquiry calls and leads generated by Account Managers and Account Executives•Assisted General Manager in obtaining apartments from communities in accordance with lease terms and vacancy policies •Set up apartments according to ExecuStay and guest satisfaction

•Assistant to President and Vice President•Accounts Receivable/Payable and process all employees expenses for reimbursement•Scheduled all travel for incoming and outgoing business (airline, car, hotel, meeting rooms)