Jenna Cox Email and Phone Number
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Jenna Cox personal email
My many years of training, enablement and customer success have enabled me to excel as a Customer Account Manager. Responsible for growing and supporting some of our largest Enterprise customers, I am passionate about building and strengthening customer relationships to achieve long term partnerships.
Hootsuite
View- Website:
- hootsuite.com
- Employees:
- 1430
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Customer Account ManagerHootsuite Aug 2022 - PresentVancouver, British Columbia, Canada
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Senior Customer Success ManagerHootsuite Sep 2019 - PresentVancouver, Canada Area
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Senior Training SpecialistHootsuite Sep 2018 - PresentVancouver, Canada Area
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Training SpecialistHootsuite Dec 2016 - PresentVancouver, Canada Area
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Launch SpecialistHootsuite Media Inc. Oct 2014 - Jan 2016Vancouver, Canada AreaHootsuite is a social relationship platform for businesses and organizations to collaboratively monitor, engage and schedule posts across multiple social networks from one secure, web-based dashboard.As a member of the Customer Success team, I was a client advocate who would lead, develop and execute implementation plans for Hootsuite Enterprise. I am customer oriented with strong communication and analytical skills. My technical background and project management expertise enabled me to excel in this position.
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Project Engagement PlannerProvincial Health Services Authority Jun 2014 - Oct 2014The Desktop Transformation Project is a two-year plan to replace 26,000 Windows XP workstations across three Health Authorities with new workstations or hard drives running Windows 7. As a Project Engagement Planner I played a vital role on the Workstation Deployment Team. Not only was I a part of the deployment group, I was also responsible for implementing the Change Management Communications. The aim was to minimize the disruption and maximize the benefits derived by staff, clinicians, and contractors, by carefully managing both the project and its impacts. -
Systems AdministratorAon Feb 2014 - Mar 2014Vancouver, Canada AreaIn this position, I was involved in a one month contract of migrating users from Windows XP to Windows 7. I was also a part of the floor walker team and therefore assisted in troubleshooting issues, as well as training and installing programs.
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Program Support OfficerGenie Solutions Pty Ltd Aug 2010 - Oct 2013Brisbane, AustraliaIn this position, I was required to communication with clients on a daily basis to troubleshoot software issues. This involved phone support as well as email support. As a senior support officer, I was also required to go on site to hospitals and medical practices to install the program. This then involved training sessions for new and existing clients. A more challenging part of my role was to perform data conversions for clients transferring over from one software company to Genie. This process could take a number of days to complete and required my full attention and motivation. I was committed to the task at hand, and always had the conversion complete before the installation took place.As the program was continuously being updated, I was required to perform extensive testing and report any bugs or required program changes.
Jenna Cox Skills
Frequently Asked Questions about Jenna Cox
What company does Jenna Cox work for?
Jenna Cox works for Hootsuite
What is Jenna Cox's role at the current company?
Jenna Cox's current role is Customer Account Manager at Hootsuite.
What is Jenna Cox's email address?
Jenna Cox's email address is je****@****.com.au
What are some of Jenna Cox's interests?
Jenna Cox has interest in Snowboarding, Reading, Exploring New Technology And Socialising, Hiking, I Enjoy Running.
What skills is Jenna Cox known for?
Jenna Cox has skills like Project Delivery, Troubleshooting, Program Management, Testing, Training, Windows 7, Technical Support, Windows Xp, Software Installation, System Administration, Sql, Management.
Who are Jenna Cox's colleagues?
Jenna Cox's colleagues are Hoot Alex, Jaider Moreno, Justin T, Owly Owlerson, Frederik Schulp, Allen Zhou, Amin Ibrahim.
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