Jenna Edwards Email & Phone Number

Arlington, VA

Arlington, Virginia, United States

Tysons Corner, Virginia, United States

Palm Desert, CA

· Managed three property food & beverage outlets including Oasis Pool Bar & Grill, Rockwood Grill & In Room Dining · Practiced conflict resolution when confronted with guest or associate concerns · Administered scheduling and payroll through Atlas and conducted onboarding of new hires, disciplinary action, and ongoing training for a team of 80+ associates·.

Harrisonburg, VA

• Process food orders and serve meals while ensuring the satisfaction of all patrons
• Adapt to changes and maintain a confident knowledge in menu items and transaction methods
• Received Excellent Service Recognition Award – 2017

Hilton Head Island, SC

• Executed operational duties within all food and beverage outlets at the resort
• Adapted efficiently to a new skill set in mixology and bar service within a fast-paced environment
• Presented a mini-management project to Marriott executives that projects future clientele growth
• Collaborated with team members and various departments to provide exceptional service to guests

Washington, VA

• Served in all departments of a 3 Michelin star, AAA 5 Diamond and Forbes 5 Star inn and restaurant
• Displayed detailed knowledge of menu items during presentation to guests
• Completed housekeeping responsibilities including turn-down service to exceed guests’ expectations
• Conducted room inspections upon the arrival of guests to maintain high levels of standards ratings
• Expanded knowledge of fine dining service and luxury lodging within a Relais and Chateaux property

Springfield, VA

• Coordinated the set up and breakdown of events with fellow associates and educated new hires
• Executed events by effectively reading banquet event orders and communicating with clientele
• Shadowed the events coordinator to gain a deeper understanding of the operation

Burke

Processed the orders and payments of all patrons over the phone and in person as well as closing operations and new hire training.

Ashburn, VA

Greeted and assisted patrons with any needs as well as filed paperwork and processed employee pay logs using Excel.

Supervised children and ensured they had a fun and safe way to enjoy the game of baseball.

Bachelor Of Science (B.S.), Hospitality Management (Major), General Business (Minor), Senior

Activities and Societies: Secretary of Professional Convention Management Association Member of Club Managers Association of America.

Education record

Activities and Societies: National Honor Society Varsity Girls Softball Freshman Girls Basketball