Jenna Grein Email & Phone Number

Coordinate and supervise House Management logistics, security, and staff (in excess of 100) for day-to-day operations, performances, special events, galas, and rentals for a 4,000 seat theater and lobby spaces.Supervise telecommunications, including equipment upgrades and installations and Switchboard personnel. (Annual budget for labor, maintenance and telecom services of approximately $400,000 per year.)Provide labor cost estimates and prepare internal and external invoices for billing of allocated labor.Supervise front-of-house performance staff (Performance Managers, Ushers, Coatcheck,etc.)Oversee payroll administration for House Management groups, ensuring accuracy and compliance to policies. (Annual payroll budget of administrative and union staff of approximately $8,000,000.)Handle customer care inquiries and complaints, providing information and problem resolution.Coordinate with all departments to create weekly chronology of in-house activities.