Jenna Harrell Email & Phone Number

New York, Ny - New York, Us

Aliso Viejo, Ca, Us

Mclean, Va, Us

Implement software solutions on a suite of platforms to support the business strategy for Collections Outbound contact using Agile Methodologies.Perform roles of Business Systems Analyst, Developer and Tester for multiple platforms supporting Collections Outbound Dialing. Collaborate with other teams, as a senior team member, to implement larger complex efforts and led design efforts for my team’s platforms.Developed a class to train members of the organization on the business strategies and Technology platforms that fulfill upon those strategies. Maintain the training deck as technologies and strategies change and hold the classes on a quarterly basis. Mentor new team members on multiple platforms supporting Collections Outbound Dialing.Improved processes to minimize risk and reduce code defects.

Mclean, Va, Us

Led requirements elicitation and analysis efforts for multiple large scale data conversions for the Collections organization. Gathered and Created Business requirements for large purchased portfolio that was converting to our System of Record. Supported the effort through implementation. Integrated Business Systems Analyst for conversion of a newly acquired partnership portfolio onto a new system of record. Created business requirements for Collections and Recoveries for the partnership portfolio conversion. Learned the new partnership platforms, designed and developed the Collections queueing system for these accounts while meeting the timelines of an aggressive implementation schedule. Negotiated with the business customer to simplify the complex business rules for Collections queueing in order to meet timelines and reduce risk. Quickly trained resources and handed off ownership of the new platform to the maintenance team once the partnership conversion was complete.

Mclean, Va, Us

Implemented and supported platforms to support Collections proactive contact strategies.Lead requirements gathering, design and development efforts for the implementation of a vendor product to support outbound call scheduling. Lead the Collections requirements effort for the conversion of accounts to a new System of Record and supporting platforms. Also lead the design and development for the rules engine supporting the collections segmentation, phone contact and letter contact strategies and maintained the platforms for several years. Extracted business rules from outdated Collections decision rules engine and converted them to a Blaze rules format. Maintained business rules for the conversion and led User Acceptance Testing for the conversion to the Blaze rules engine. Was a lead BSA for the platform post implementation.

Mclean, Va, Us

Supported platforms to support Collections proactive contact strategies.Elicited requirements, designed, configured and tested the Strata rules engine for collections. Lead BSA for the project that converted the Recoveries outbound strategies to the Strata rules engine and performed testing for the project.