Jenna Hochstetler, Shrm-Cp Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Carroll Management Group was acquired by the RMR Group in December 2023

Atlanta, Georgia, United States

• Partner with functional support areas and operations team leaders on all things related to talent development including; employee development plans, performance management, talent review, onboarding, leadership development, high potential programs, engagement surveys, career pathing, and soft skill training.•Responsible for the development and administration of performance management initiatives, including performance check-ins, talent calibrations, competency management, and other processes.•Consult for the executive leadership team on strategic decisions such as mission, vision, values, change management initiatives, talent forecasts, transition plans, strategic communication, and employee engagement and retention plans.

Remote

• Equipped senior leaders with talent maps, supporting materials, training, and a high-level change management plan• Performed current state review and determined gaps in talent review process through stakeholder interviews• Facilitated focus groups with key stakeholders to validate talent review criteria and assess buy-in• Created leadership development trainings for various clients in the finance, non-profit, and manufacturing industries• Delivered actionable solutions to define, identify, and develop high potential employees in the finance industry• Coached middle management employees using behavioral techniques, leadership & HR leading practices to help clients achieve mutually identified goals

Remote

Boone, North Carolina, United States

• Responsible for instructing the undergraduate senior-level course "Preparing Psychology Majors for the Workforce"• Coached over 50 undergraduate students on how to transfer their education and experience through their resumes, job applications, and interviewing.• Prepare lectures, slide decks, and course assignments with the objective of helping undergraduate psychology students understand and improve their marketability post-graduation.

Boone, North Carolina, United States

Examples of client work: • Provided process improvement, change management, and staffing recommendations for the outbound transfer process of a wholesale grocery distributor's new warehouse automation sort retrieval system.• Brought in on an ad-hoc basis to spearhead initiatives for the University's non-profit coffee shop (Beans-2-Brew). Major projects include operational training videos for 50+ frontline workers, soft skill training for managers, facilitating a Leadership Development workshop for the executive team, and assisting HR Director with staffing issues such as engagement initiatives and recruitment.

Boone, North Carolina, United States

• Researched and established workplace competencies for undergraduate psychology students to increase employability post-graduation • Conducted a psychology department inclusiveness survey and focuses groups in order to present improvement initiative to leadership• Provided feedback and served as the student liaison for 110 undergraduates in Intro to Organizational Psychology

Hickory, North Carolina, United States

• Created an open-source online Leadership Library as a development tool for manager-level employees• Led change project to integrate all Florida communities to the new company-wide LMS with a multimillion-dollar cost avoidance• Collaborated with subject matter experts to map competencies, design, deliver, and evaluate multiple manager-level trainingsALG Senior supports the corporate functions including human resources, accounting, and public relations for its network of 140 assisted living and memory care communities located across the Southeast. ALG Senior’s headquarters, located in Hickory, North Carolina, serves as a ‘Community Support Center’ that will tailor support to address each community’s specific needs, culture, and location.”

Lakeland, Florida Area

• Served as interim Executive Officer and trained new EO upon unexpected departure of incumbent EO• Grew membership 36%, to 301 members, improved member retention 5.3% in less than one year• Spearheaded culture improvement initiative through focus groups and external brand awareness • Facilitated weekly council meetings, training, and onboarding for all members • Enhanced regulatory compliance and efficiency by moving all paper forms to digital format

Lakeland, Florida Area

• Created and managed social media pages. • Attended and gave input in all membership, council and board meetings. • Problem-solved hand in hand with the Executive Officer daily.

Lakeland, Florida Area

• Recruited students through college fairs, campus tours and speaking engagements with 1,500+ attendees• Fulfilled the role of interim admissions counselor (former direct supervisor) upon unexpected departure• Responsible for training and mentoring all incoming admissions associates• Created and implemented onboarding process for admissions associates

Master Of Arts - Ma, Industrial And Organizational Psychology

Activities and Societies: Appalachian State Society for Human Resource Management (SHRM) Evidence-based practice (EBP) researcher.

Bachelor Of Science - Bs, Organizational Leadership

Activities and Societies: Minors in Psychology and Bible. Dean's List and Presidential Excellence Award (3.85 GPA) Graduated Magna Cum.