Jenna Hoffman Email & Phone Number

Biddeford, Maine, United States

Portland, Maine, United States

• Developed and implemented strategic programming to build the church's youth, family, and worship ministries from the ground up.• Selected developmentally appropriate Sunday school curriculum and lesson plans that reflect the inclusive, diversity-embracing mission of the organization.• Recruited, trained, and managed a team of volunteer teachers to oversee Sunday School classes.• Engaged youth in meaningful conversation as lead Confirmation teacher.• Displayed masterful communication techniques while giving weekly children’s messages to the entire congregation.• Incorporated creative methods such as music, art, and drama into services, to engage children and youth.• Collaborated with fully LGBTQ+ inclusive church leaders to increase youth involvement in Portland area service projects.• Publicized events across a variety of platforms, including articles published in the church newsletter, email, and public announcements.• Culled the best children’s and young adult books from a large, mostly outdated collection.• Started and grew a worship band from two to nine members that rehearsed weekly and performed every Sunday. • Designed multimedia presentations using software programs like PowerPoint.

South Portland, Maine, United States

• Cultivated relationships with individual customers to grow a base of loyal, repeat clients.• Combined active listening techniques and extensive product and inventory knowledge to help customers find what they were looking for.• Created and presented personalized looks for clients during individual style sessions to increase sales and customer satisfaction. • Modeled strong interpersonal skills with the ability to build rapport with customers and colleagues.• Gained a reputation for my ability to make some of the most difficult customers happy.

Plymouth, Massachusetts, United States

• Embody Talbots' highly renowned customer service as the foundational principle of my sales and work ethos.• Lead team of 10 employees as the Assistant Store Manager to cover daily tasks and improve the flow of business.• Provide in-the-moment training to associates in areas including new technology rollouts, recognizing sales opportunities, and situational coaching around observed customer interactions.• Developed and implemented employee recognition programs to reward associates and reinforce positive habits that led to client development and increased sales.• De-escalated challenging client interactions using exceptional customer service skills and emotional intelligence.• Built visual displays to effectively market new products.• Navigate interpersonal conflicts between associates as needed to maintain a positive and healthy work environment.

Chestnut Hill, Massachusetts, United States

• Built and cultivated client relationships with assigned prospects at a new store location through warm outbound calls, individual style appointments, and handwritten thank you notes.• Engaged with associates as manager on duty to lead and encourage behind the register as well as on the selling floor.• Upheld company standards and follow all policies and procedures to successfully open and close the store.• Served as store co-captain of annual non-profit collaboration with Dress for Success to accept clothing donations and raise funds for women in need.

Marshfield, Ma

• Created social media posts to promote events and generate member and community engagement.• Liaised with community leaders to raise awareness of recent expansion to include a new location.• Spearheaded community outreach events, including trivia night, neighborhood cleanup, and an art show featuring local artists.• Identified areas of community need and collaborate with pastors, church members, and local non-profits to increase available resources.

Cedarville, Ma And Kingston, Ma

• Applied natural people skills to establish relationships and provided outstanding customer service to restaurant patrons in order to increase repeat business.• Provided feedback on new technology to streamline and enhance server interface experience.• Performed all opening and closing duties as a key holder.

Sagamore Beach, Ma

• Highlighted our historic building with special service in conjunction with the Bourne Historical Society.• Led weekly worship, drafted and delivered original sermons.• Rallied members to participate in church-wide Bible Study to redesign the organization’s approach to welcoming guests.

Boston, Ma

• Recruited guest speakers and volunteers for weekly worship services.• Orchestrated creative, thematic services with various student led University groups and societies.

Gainesville, Florida Area

• Recipient of the University Writing Program Teaching Assistant Award (Fall ‘08).• Instructor of Technical Writing, First Year Composition, and Creative Writing.• Responsibilities for all courses: created syllabi, lesson planning, teaching, grading, held regular office hours and student conferences.• Worked with students from various ethnic, linguistic, and socioeconomic backgrounds.

Master Of Divinity (Mdiv), Pastoral Studies/Counseling

Activities and Societies: Wesleyan Student AssociationTreasurer and Vice President of Wesleyan Student Association

Master Of Fine Arts - Mfa, Creative Writing

Graduated Summa Cum Laude

Professional Certificate, Editing And Publishing

Activities and Societies: Worked with InDesign on the Yearbook Committee

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Synchronized SwimmingGraduated Summa Cum Laude