Managed a team of 8 Pet Care Specialists to ensure exceptional customer service and quality care for all pets. Remodeled Safety and Handling Protocols to reduce risk of injury to staff and pets. Utilized technical writing skills and computer proficiency to revamp and modernize protocols and task lists, as well as training and enrichment programs. Increased revenue by roughly $18,000 per year by creating and implementing a new service. Applied skills in sales and public speaking while engaging clients in conversation regarding their pets and hosting private training consultations. Furthered development of customer service skills while creating new client files and scheduling available services.

Directed a team of up to 20 Kennel Technicians in daily operational tasks. Conceptualized and implemented new training programs for private socialization and reactivity, accounting for over $5,000 increase in revenue within a 3 month time period. Increased training sales by more than 50%. Utilized technical writing skills and computer literacy to design new training protocols and handouts. Developed public speaking skills while engaging clients in conversation regarding their pets and hosting private training consultations.