Developing strong and trusting relationships between key accounts as well as smaller accounts across Auckland and Northlands.Resolving account issues and complaints in a professional and efficient manner.Understanding each account’s needs, goals, challenges and priorities and developing account objectives accordingly. Maintaining an in-depth product knowledge of the products sold as well as a solid understanding of competitor products.Anticipating account changes and… Show more Developing strong and trusting relationships between key accounts as well as smaller accounts across Auckland and Northlands.Resolving account issues and complaints in a professional and efficient manner.Understanding each account’s needs, goals, challenges and priorities and developing account objectives accordingly. Maintaining an in-depth product knowledge of the products sold as well as a solid understanding of competitor products.Anticipating account changes and developing an action plan around those changes.Contact mapping in each organization. ( Developing a relationship with employees throughout the business )Cross selling a range of products and solutions into all accounts.Managing communication between accounts and my internal team.Analyzing data within each account on a regular basis and taking action accordinglyLiaising with local as well as international suppliers regarding market trends, challenges in the market, personalized warranties, training and stock requirements.Finding and voicing gaps in our product offering. Assisting our Financial Director to source products required for key accounts.Putting together pricing on large and small projects with a full understanding of margins and profit.Presentation of price proposals to key accounts as well as prospect key accounts.Following through with quarterly account reviews with each account.Entertaining customers throughout the year. Show less

Accountabilities:Build market position and maximise revenue for Canon within a defined territory.Cold calling in a defined territory to ensure a robust pipeline.Identify future prospects and identify decision makers.Developing and managing customer relationships - this is done through research and building relationships with decision makers. Includes understanding the business and their current needs in respect of technology. This allows me to cross sell products within the… Show more Accountabilities:Build market position and maximise revenue for Canon within a defined territory.Cold calling in a defined territory to ensure a robust pipeline.Identify future prospects and identify decision makers.Developing and managing customer relationships - this is done through research and building relationships with decision makers. Includes understanding the business and their current needs in respect of technology. This allows me to cross sell products within the existing customer base.Develop proposals and deliver solutions to fit client’s needs and objectives.Handling objections by clarifying and working through to a positive conclusion.Arrange and conduct quality solution presentations to decision makers.Administrative duties include:Keeping information on the CRM system up to dateWriting of proposalsSales activity reporting and pipeline management Show less

Management of relationships with new and existing resellers within the given territory.Providing support to customers and the branch network in order to meet company objectives in sales, profit and service quality.Continuously improving my technical knowledge of the 6000 products across the board. Products include intrusion, video, IP video, access control, fire and gas detection, software as well as network solutions.Ongoing assessment of competitor’s strengths and weaknesses which… Show more Management of relationships with new and existing resellers within the given territory.Providing support to customers and the branch network in order to meet company objectives in sales, profit and service quality.Continuously improving my technical knowledge of the 6000 products across the board. Products include intrusion, video, IP video, access control, fire and gas detection, software as well as network solutions.Ongoing assessment of competitor’s strengths and weaknesses which incorporates into my business strategy.Communication with all customers regarding products, market related price increases and industry related information.Constant communication with the Technical Support Team, Product Managers and Branch Managers.Achievement of set financial targets on a monthly basis.Maintain and improve standards of service to customer base.Manage complaints and resolve matters quickly, efficiently and professionally.Liaise with procurement regarding international price increases, imports and expected time of arrival regarding products.Ensuring all administration, records and reports are completed to company standard.On-going attendance and successful completion of CCTV, IP and Access Control courses.Incorporating Six Sigma methodology into all daily tasks. Show less

Assist with the smooth running, maintaining and networking of current database which is currently over 150 corporate clients. Clients include Mc Donald's, Labournet, Kumon, Ivanplats, Jaynian Trust and Magalies Water.Management and close analysis of the Custrack system.Organizing and ensuring all deliveries, installations, system moves and training has been done up to standard.Logging of calls with the relevant service providers and ensuring the work is done to client’s… Show more Assist with the smooth running, maintaining and networking of current database which is currently over 150 corporate clients. Clients include Mc Donald's, Labournet, Kumon, Ivanplats, Jaynian Trust and Magalies Water.Management and close analysis of the Custrack system.Organizing and ensuring all deliveries, installations, system moves and training has been done up to standard.Logging of calls with the relevant service providers and ensuring the work is done to client’s satisfaction.Ensuring accurate two way communication between relevant departments and clients.Resolving account issues that clients may have with our finance house and relevant service providers.Frequent phone calls to all clients as well as courtesy visits.Identifying future opportunities and upgrades at existing clients.Signing new clients via referrals and cold calling.Creating strategic proposals that are beneficial to client as well as Canon. Cross selling of products within the Canon basket. Products include telephony, printers, IT equipment, Software, CCTV, Access Control as well as Connectivity Solutions.Giving constant feedback to management regarding client's requirements, concerns as well as my suggestions to rectify the situation. This results in solutions being put into place.Sole contact for clients regarding after-sales service.Dealing with unhappy clients in a professional courteous manner and correcting the situation to the best of my ability.Entertaining clients at the rugby box and golf days. Show less

Creating & coordinating activities for large groups of children, this involves characters as well as entertainment hosts. General administration, operation of media sources as well as the care for an average of 1500 children per cruise.Assist in the organization and running of children’s programs daily on the ship as well as on Disney’s private… Show more Creating & coordinating activities for large groups of children, this involves characters as well as entertainment hosts. General administration, operation of media sources as well as the care for an average of 1500 children per cruise.Assist in the organization and running of children’s programs daily on the ship as well as on Disney’s private island.When time allows, assist the Crew Activities Manager who is responsible for planning and implementing events for all crew on board.This experience has taught me how to work under pressure, persevere through long hours and manage my time. I was also required to work and communicate with people from different backgrounds and become a team player. All the work that we delivered was of excellent quality. Show less

The key objective of the Marketing Department is to increase the “feet” within The Zone shopping centre and in so doing facilitate the increase in turnover for tenants; and increase value for the client (Old Mutual).Capture monthly expenses and examine budgets for the department.Event management - organisation, planning and implementation of tenant and marketing functions as well as media launches.Compilation of all tenant communication as well as the monthly tenant and… Show more The key objective of the Marketing Department is to increase the “feet” within The Zone shopping centre and in so doing facilitate the increase in turnover for tenants; and increase value for the client (Old Mutual).Capture monthly expenses and examine budgets for the department.Event management - organisation, planning and implementation of tenant and marketing functions as well as media launches.Compilation of all tenant communication as well as the monthly tenant and customer newsletter.Regular meetings with tenants to discuss marketing within the centre.Ensure all online marketing elements are up to date (website, Mallguide and Facebook)Manage all advertising and communication using social media.Develop briefs for artwork, check artwork and recommend changes if necessary. Send through final artwork to client for approval.Development and execution of campaign project plans.Assisting in the development and execution of marketing strategies.Development and execution of PR strategies.Assisting manager and client with all requests.General office administrationManagement of 20 buskers (musicians who entertain the customers within the centre).Coordination and management of the centre’s exhibitions. Drive sales of exhibition spaces as well as resource prospective clients.Weekend and evening duty responsibilities Show less