Entrepreneurial executive, visionary leader, high performer and organizational skills to build processes for developing cultures of service and sustaining improvements. Desire to help make the world a better place, and oftentimes the best way to begin doing that is with each interaction.WHAT I BELIEVE:Healthcare and human kindness are not mutually exclusive. Healthcare can be better, and we are at a time where we are redefining what good healthcare is. The patient experience is a vital component of the healing process, and we can't provide exceptional patient experiences without caregivers who are cared for, supported and appreciated.Healthcare costs have an opportunity for improvement with transparency and competition.WHAT ILS DOES:We provide a framework for hospitals and care facilities to build the infrastructure to create exceptional service experiences, both internally and externally.Our comprehensive approach is not a one-size fits all. We use evidence-based techniques, but we do not impose a standard script.My team and I inspire your staff to be the architects of their new culture. If they create it, they will own it. And they will police it when you’re not around.WHO WE TEACH:We’ve been privileged to work with some of the best healthcare professionals in the country, including:
Dignity HealthKaiser PermanenteCigna Medical GroupOchsner Health SystemMayo ClinicBaystate HealthAmerican College of Healthcare ExecutivesU.S. Department of DefenseDetroit Medical Center / Rehabilitation Institute of MichiganPenn MedicineOur Team ILS delivers hundreds of keynote speeches and workshops each year across the globe to healthcare leaders looking for proven solutions to dramatically improve the patient experience.WORK WITH US: Integrated Loyalty Systemswww.WeCreateLoyalty.com(407) 859-2826Building world-class cultures, Patient Experience Management, Helping leaders and Staff "LOCALIZE" world-class service & care, Leadership Development Institutes (LDI); Hospital Design, way-finding and wait time management; New Employee Orientation redesign.