Jenna Koffer Email & Phone Number

Naples, FL, US

Miami, Florida, United States

• Analyze sales data and identification of product trends, providing weekly feedback into Go-To-Market teams to initiate changes in strategy as needed to optimize revenue.
• Support and implement corporate digital Marketing initiatives - identifying key milestones, aligning stakeholders, executing strategy and maintaining timelines.
• Manage communication with Marketing, Supply Chain, and IT teams to delegate tasks, update ERP systems and solve issues while addressing any feedback.
• Utilize AI platforms and communicate cross-functionally with teams to better understand customer inquiries to resolve issues that’s results in improved customers satisfaction and retention. Analyze customer feedback.
• Drive customer experience improvements and engagement through TikTok Shop platform while interacting with customers to address inquiries, provide support, and resolve issues resulting in becoming the #1 makeup brand on.
• Partner with our Operations Team to implement new returns management workflows and packaging improvements that resulted in the reduction of damaged goods received by our customers to avoid the cost of poor quality.

Naples, Florida, United States

• Produced targeted email marketing by creating and designing looks curated for client objectives or desire using clientelling tools and digital marketing.
• Instore personal shopper for clients by consultive selling.
• Have met and exceeded week to date targeted sales goals since joining the company by nearly 50%.
• Provided unique and personalized experience for my clients.

Estero, Florida, United States

Bayshore, New York

• Influenced product positioning within store displays to encourage an increase in purchasing power
• Managed store social media to entice online followers and MAC clients to purchase and display promotions, new collections, and build product awareness
• Teached clients professional product use through Zoom, Instagram, and Tik Tok
• Developed open communication with personal clients through Macys MyClient system in order to create connections with our clients as well as ensure satisfactory customer service and repeat shopping
• Engaged with clients to demo and market products; providing product comparisons and recommendations based upon customer beauty objectives
• Actively marketed and built customer basket resulting in exceeding sales target by 33%

Northridge, CA

• Created social media posts for Student Housing to showcase and incent new or prospective students to apply for on-campus housing and set up housing dorm rooms for incoming student tours
• Created marketing materials to promote on or off-campus events, including Flyers, Infographics and other digital artworks
• Attended promotional events on behalf of housing marketing team – answered student questions regarding housing policy and procedures

Los Angeles, California, United States

• Researched new drug store cosmetics, skin care & hair products to educate guest on new trends and aided guests on product selection
• Performed make-up application and demonstrations on guests to incent purchases of products
• Merchandised products on store shelves, execute build out of end cap planograms as well as reviewed daily sales consumptions of items document and re-merchandised shelfs/endcap as required
• Assisted team members with unfinished tasks such as price verification, repricing for store promotions and sales, establishing build out of promotional endcaps, general maintenance of assigned departments to avoid.
• Performed point of sale and customer service checkout transactions and resolved customer complaints via phone

Los Angeles, California, United States

• Scouted new talent by attending promotional events, meeting with artists, researching social media & streaming platforms to determine skill and marketability
• Helped with administration tasks at Facet Records and Publishing, including Music Video Production, Artist photoshoots, processing Work for Hire Agreements
• Scheduled interviews between Justin Tranter and industry professionals
• Assisted on promotional photo shoot for Shea Diamond for debut with production tasks between management and artist
• Production assistant to Shawn Wasabi for Shawn Wasabi’s “SQUEEZ” music video; 1.7M views

Crystal Lake, Illinois, United States

• Provided point of sale checkout and customer service support including; managing returns, exchanges and price matching
• Greeted customers and gave product guidance and information to ensure a satisfactory shopping experience
• Produced visuals as part of visual merchandising in store using brand guide to fulfill the company’s vision
• Maintained upkeep of merchandise to make customers’ shopping experience easy