Jenna Leung Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Vancouver, British Columbia, Canada

Select Project Experience: Fortune 500 Mining Company: • Co-created and launched sustainment strategy and operations across the organization to ensure best practices at global mine sites • Oversaw playbook translations process in collaboration with several corporate functions to manage translation quality and document sharing with key company stakeholdersPublic Health Institution: • Strategized and co-authored outlining upcoming strategy and branch operations • Led multiple stakeholder interviews to inform the development of current state assessments and strategic plans Regulatory Institution: • Developed and presented project plan, timeline, and overarching strategy to key client stakeholders for project kickoff • Developed current state process maps, conducted desktop research on partner organizations, and identified key stakeholders from partner organizations for informational interviews

• Over 10 years of student experience with the studio prior to receiving the student instructor certification and status • Achieved an average score of Distinction on all examinations taken with Trinity College London and received the Associate of Trinity College London (ATCL) of Public Speaking certification upon successful completion of all exam levels in June 2016• Facilitated student development and conducted exam preparation through poetry and prose, voice quality, effective speech writing, and powerful delivery • Created weekly reports summarizing progress and identifying key measures of improvement • Developed Speech and Communication Skills lesson plans tailored to beginner and intermediate students

Vancouver, British Columbia, Canada

• Spearheaded and managed customer feedback surveys on a global scale by collaborating with Customer Success Partners (CSP) from the initial data cleansing stage to global survey distribution • Analyzed customer survey data, categorized feedback, and custom-designed deck for quarterly stakeholder results readout • Shaped and presented 2022 Solution Adoption and Digital Accelerator strategy to Intelligent Suite leadership team • Coordinated migration of digital assets upon the retirement of internal site by working with stakeholders across the Intelligent Suite and beyond • Reported on and presented internal and external communications and engagement metrics to Intelligent Suite leadership • Consolidated and assembled customer success stories for management and sales team use • Built presentation content and figures for regional live replay decision by analyzing webcast turnout and engagement data • Launched and facilitated contact management initiative by hosting workshops, developing internal and customer-facing materials, managing timelines, and presiding over customer communications • Piloted and launched contact management initiative across the Intelligent Suite by hosting office hours for CSPs and creating translated digital assets for customers in each SAP region

San Francisco, California, United States

• Generated 100% customized vegan product recommendations for newsletter subscribers to establish customer base • Cold-called restaurants in the Bay Area to compile and verify vegan menu items in preparation for app development• Scouted beta testers to evaluate app functionality and merit of UX and UI design

New York, United States

• Grew customer lead list from 0 to 300 in 2 months, defined target consumer segment, and determined countries of operation by conducting 3+ market research surveys and leading 5 virtual focus groups to gauge consumer sentiment as the first intern • Developed brand and competitive strategy in 1.5 months by analyzing consumer survey response trends using Pandas library (Python) and summarizing market research findings using Pivot Tables (Microsoft Excel) • Awards & Recognition: Recognized as Nama’s All-Star Intern of 2020 for “consistently going above and beyond” to deliver value to internal and external stakeholders • Presided over distributor relations and sales efforts, targeting ski resorts, lodges, and hotels across Canada and the United States • Served as a mentor and "buddy" to new interns by providing briefings on current strategy, progress, priorities, and overall points of contacts

Vancouver, British Columbia, Canada

• Selected as 1 out of 32 academic competitors to represent the UBC Sauder School of Business at the JDC West 2021 virtual competition • Resolved operations & logistics case studies featuring the following issues: shelving, inefficiency, retail distribution, global supply chain management, supply chain resilience, supply chain responsiveness• Presided over case strategy implementation portions by constructing implementation timelines, detailing implementation strategies, and generating risks & mitigation to strengthen the merit of the strategy employed

Vancouver, British Columbia, Canada

FLIK - Female Laboratory of Innovative Knowledge - is a community hub for female founders/leaders and apprentices to connect. Apprentices train alongside female founders and leaders to prepare themselves to be the next wave of change-making entrepreneurs. Together, we are taking action to advance women’s entrepreneurship, globally.

Vancouver, Canada Area

• Operated accounting and financial systems for the purpose of maintaining full and accurate accounting records• Represented the CUS at the UBC AMS Finance Department's Finance Caucus meetings • Collaborated and consulted the UBC Sauder Undergraduate Office (UGO) and Business Career Centre (BCC) in streamlining of financial operations and funding student-focused initiatives • Chaired the Budget Development Committee and presided over the analysis and approval of all 23 service budgets for the creation and publication of quarterly statements • Hired and trained a team of 10 analysts for the Finance and Audit commissions by designing personalized training plans, conducting quarterly performance reviews, and spearheading collective financial research based on service event needs

Vancouver, Canada Area

• Led and facilitated the operations of CUSummer, a back-to-school kickoff event • Held weekly office hours to engage with constituents and promoted upcoming events• Interviewed candidates for Service Chairperson and Executive positions as an Equity Representative • Served as Chairperson of the Conference Affiliation Committee in its inaugural year and established conference funding procedures • Represented CUS student leaders and served as CUS liaison at the Dean's Student Advisory Committee (DSAC) regarding consultations of improvement for the Sauder BCom program

Vancouver, Canada Area

• Filed annual tax returns for clients through the assessment of their personal documentation in compliance with Canadian tax law • Serviced clients, provided consultation, and supported aspects of the clinic where needed • Successful completion of over 12 hours of service

Vancouver, Canada Area

• Led groups of 30 first-year Commerce students for Imagine Day 2018 and The Spark 2018 • Conducted UBC-wide campus tours and attended student Pep Rally• Took part in interactive games and facilitated team-building exercises• Gave speech and presentation at Spark Chats 2019 on the topic of "Getting Involved"

Vancouver, Canada Area

• Achieved top store transaction of over $1500 by demonstrating excellent customer service through building rapport, identifying customer needs, and accurately suggesting products and add-on articles• Serviced clients with product fitting, selection, in-store orders, and transactions • Presided over store opening and closing during flex shifts at TNA Robson