Jenna M. Email & Phone Number

Poughkeepsie, New York, United States

Brewster, Ny

Assist branch management in employee relations (i.e., staffing, performance appraisals, salary and promotionrecommendations, new hires/training); auditing responsibilities; account services and error resolution; andsales/business development; supervise branch operations in absence of Branch Manager.Drive business growth and exceed sales goals through daily lead portfolio management (e.g., customerassessments, profiling for sales opportunities, account opening and lead-focused outbound calling).Foster a positive image of M&T Bank within the community through involvement in local organizations.

Jefferson Plaza, Poughkeepsie, Ny

Deliver exceptional customer experience and resolution services in a timely and accurate manner, transforming routine servicing situations to sales and referral opportunities. Develop new and cultivate existing customer relationships by conducting lead­ focused outbound calls.Process a variety of transactions (i.e., deposits, withdrawls, loan payments); perform cash preparation, shipment and balancing protocols; and submit credit and loanapplications (ACAPS). Uphold internal control standards and ensure daily logs are maintained for internal and external audit points.

Mount Holly, New Jersey

Oversaw sales and marketing for newly renovated hotel, consisting of 76 rooms and suites and meeting spaceFoster new business through outside sales calls, client site tours, management of existing clients, etc.Develop proposals for local/national negotiated rates, group rates, meeting space ratesWork with GM and Revenue Management on a daily basis to ensure competitive pricing in the marketManage front desk personnel to coding the correct segments to provide efforts in sales

Fort Myers, Florida Area

• Provide information on company services, reputation in the industry, and service packages in an informative manner that translates to sales results with prospective clients • Organize inquiries from potential sailing students and gather information to generate a quote of services • Manage daily operations - prepare customer reservations/accommodations, perform administrative tasks, coordinate with management for scheduling, utilize company resources to enhance customer experiences • Pursue perspective leads and existing clients to maintain and exceed weekly marketing and sales goals

Fort Myers, Florida Area

• Gained proficiency in Hilton Revenue and Inventory System, eSales, SalesPro, • Performed administrative duties, maintained customer service and relations (e.g., reservations, accounts, and billing), managed billing for catering services, and tracked Local, National and Contract Accounts• Managed marketing tools - established L.E.T website and social media accounts for both properties

Newburgh, Ny

• Maintained banking in accordance with management; completed daily register balance and direct deposit• Collaborated with the management team to perform various supervisory tasks (e.g., train and monitor new hires, effective work delegation, internal process improvements, and resolve guest conflicts)

Milton, New York

• Served as resident Innkeeper; managed reservations and customer check-in/check-out; food preparation • Gained experience in catering, event planning, serving, and bartending – weddings, special events