I worked in a small team undertaking all daily and monthly administration tasks to maintain the day to day operations of the core systems. Providing 1st and 2nd line support to the society, branches and agencies across the south west to resolve user or system related issues. Key responsibilities included:Providing assistance via the internal IT helpdesk to head office, branches and agencies.Internal systems and daily backup monitoring.Delivering weekly and monthly MI reports.Supporting all banking software for accounts and mortgage departments.

I was part of a team who managed the full mortgage process, from applications to underwriter decisions and finally mortgage finalisation and set up, keeping customers informed throughout the process.Key responsibilities:Managing applications and performing credit checksData entry in CRM systemLiaising with underwriting departmentHandling of deedsProcessing of payments

I was part of a small team providing helpdesk support to multiple companies with their backup software issues, installation and training. Key responsibilities included:Daily monitoring of customers backup platforms and systems.Internal systems monitoring.Creating daily reports.Supporting a variety of business customers with problems and queries.

I worked in a busy department supporting internal users via helpdesk and assisting the IT Department with system management and uploading of data. Key responsibilities included:Daily uploading and correcting of data into the systems.Loading of weekly car data via SQL.Supporting the Helpdesk and internal customers with a variety of queries.CRM error fixing.Monitoring daily backups.

I dealt with drivers handing back their vehicles due to early termination of their lease.Key responsibilities included:Liaising with customers and explaining the process and implications of early termination.Organising car inspections and collections and chasing payments.

I supported a small team of consultants with the renewals and administration of Group Scheme Healthcare Policies.Key responsibilities included:Organising group scheme insurance renewals.Accurate premiums figure work and weekly statistic reports.Liaising with insurers/clients on a day to day basis.Compilng data for market reviews.

I managed the KM Team helpdesk and supported Information Managers/administrators in their roles by loading content for their areas.Key responsibilities included:Managing the internal Q&A.Compiling weekly/monthly user statistic/content reportsTaking minutes for weekly and monthly communications meetings.Ad Hoc office support to the Chief Executive.

Analysis of a variety of drinks for authenticity.Key responsibilities:Logging samples and testing within tight deadlines.Analysing samples using HPLC, Spectrophotometer and Dionex systems for authenticity of ingredients.

I managed a small team of colourists, creating colours for customers by matching samples and using powdered dyes.Attended various colour conferences and courses.Regularly liaised with customers to meet colour and material specifications.