Jenna Maldonado-Smith Email and Phone Number

- Manage learning and development programs including content creation, presenter coaching, participant feedback, and logistics - Deliver live trainings both in person and virtually- Oversee annual performance reviews, 90 day reviews, 9-Box, and succession planning- Create employee development resources for managers and teammates- Serve as expert for Learning Management System - Manage employee engagement opportunities - Oversee rewards and recognition programs- Streamlined Epiphany's new teammate orientation- Lead annual engagement survey

- Managed CEO/CCO’s time and overall agenda by directing and coordinating his dailypriorities, appointments, calendars, tasks, meetings, and deadlines- Coordinated detailed travel reservations and troubleshoot changes efficiently- Prepared and routed purchase orders, invoices, contracts, and expense reports- Crafted messages as the CEO/CCO for certain audiences and key client relationships- Coordinated all Bakery Agency and Ken Media interviews - Planned the agency’s annual international retreat alongside ops team colleagues- Accounts Payable, Receivable, and Bookkeeping

- Developed, designed, and implemented department’s onboarding program- Designed curriculum and lead department’s inaugural entry-level professional development program - Developed and distributed annual employee engagement survey, analyzed and synthesized results, advised senior leadership on strategy moving forward- Managed employee engagement programming including but not limited to new hire buddy program, employee book club, monthly networking lunches, and new hire orientation events

- Provided executive-level administrative and project support to various executives with the Development Office including calendaring, travel arrangements, expense reports, and financial administration - Coordinated logistics for talent development training sessions by serving as the departmental liaison with speakers, reviewing and editing speaker content, ordering catering, leading marketing and outreach for sessions, and sending session follow up including course survey distribution - Oversaw twice-monthly talent newsletter from its inception by pitching content ideas with talent development leadership, writing copy, editing, and interviewing staff members - Planned and executed all department-wide events serving as Point of Contact for all vendors, successfully conveying department-wide values

- Provided administrative support for four fundraisers, including arranging travel and itineraries, coordinating meetings, and processing expenses - Researched prospective donors and briefed/prepped fundraisers on donors they would be meeting with- Created customized donor reports and programed giving links to create a highly customized giving experience for donors