• Utilizes tailored use cases to articulate the value and potential of Adobe Experience Cloud with solving prospects’business problems• Creates product-centric engagements to increase customers’ understanding, usage, and expertise to ensure they aremaximizing the benefits and value realized from their Adobe investment• Leads engagements with customers to explain the span the customer lifecycle by illustrating how customers’ visionsand use cases can be successfully achieved using Adobe Experience Cloud• Works with Adobe Experience Cloud’s long-time customers and explains the benefits of new features and integrationswhile strategizing manners of accomplishing new projects within their existing investment• Collaborates with internal stakeholders, Solution Consultants, and Customer Success Managers, to better comprehend the issues and opportunities that are most prevalent across Adobe’s customers and assist the Expert Solution Consultant team with delivering more value and impact

• Analyzed future online banking and payment trends in support of the future state product roadmap • Provided support for the updating of processes, procedures, and product setup documents related to new and existing products• Revised marketing collateral and sales support material for newly implemented product updates • Provided support for client on-boarding and implementation events using customer data, reports, and analytics • Documented product enhancement working with product managers and cross-functional stakeholders to establish quantitative and qualitative product and customer success criteria

• Acknowledged, analyzed, and acted on untapped niche market for açaí bowls in Ithaca community• Developed a website; ran several different analyses; executed and implemented business plan for start-up launch • Increased company’s Instagram impressions by 300% after one week of business • Performed market segmentation studies, product testing, pricing research, and brand awareness surveys across Cornell University’s and Ithaca College’s campus• Personally created customized açaí bowls daily using locally sourced ingredients

• Utilized CoStar to research prospective properties and LexisNexis to gather property owner information • Performed rent comparison analyses for over 30 prospective properties • Led customer engagement to ascertain the viability of potential investments • Analyzed current and past financial data and performance • Identified trends in financial performance and provided recommendations for improvement