Jenna Matson Email & Phone Number

Quickly and accurately fulfilled customer orders, adapting packaging as necessary. Operated etching laser and checked quality of etched products. Performed inventory counts weekly.

Decided shift workflow along with fellow leads to meet team targets, removing any blockers generalists met with. Bridged communication between shifts in a 24/7 workflow setting. Assessed generalist performance, and provided positive and constructive feedback on a biweekly basis. Answered any questions generalists had, or determined how to get that answer.

Acquired and utilized always-expanding trading card product knowledge to accurately identify inventory, and confirm its condition. Added incoming product to correct place in inventory, batch picked product orders with high speed and accuracy, and packed customer orders to be shipped via mail.

Burlington, Vermont

General duties of a Peer Coach included: greeting all visitors to the Academic Support center, including students, staff, and families visiting the college, and answering questions; directing students to the resources they need, and providing peer-to-peer support and advice; scheduling student appointments; planning, setting up, and hosting events to.