Jenna Mersch Email & Phone Number

Chicago, Illinois, United States

Multinational Health Care Products and Services Company - Copy and Content Lead•Coordinated cross-functional alignment from client business units, creative, strategy, and program leadership.•Created and managed an inventory of 800+ wireframes, email, SMS, and marketing pages to be assessed by copywriters and client. Managed team of 9 resources.eCommerce Functional Lead•Led the eCommerce business and functional requirements gathering workshops and gained alignment from Technical, Development, Testing, Creative, and Business client resources for the future state platform and business solution.•Advised client on eCommerce framework from a business process, technology, and platform perspective.•Collaborated with Creative agencies to align on strategy deliverables and business requirements.•Authored and owned functional designs for Product, Content & Marketing Mgmt, and System Mgmt.Leading Global Biotechnology Company - Pharmacokinetic Digital Platform Proxy Product Owner •Served as product and solution expert for software medical device platform.•Drove development work and deployments to completion and ensured Quality standards were upheld for FDA and CE Mark approvals.•Coordinated enhancements, code changes, & defects to ensure cross-functional alignment; defined timelines and drove changes to completion; ensured all activities were completed per Software Medical Device Design Procedures.•Led daily DEV calls, reported status of DEV progress, and served as escalation contact.Pharmacokinetic Digital Platform Localization Lead•Led and managed the launch of two software medical devices (web-based and mobile applications) in parallel to 46 countries. •Owned key client relationships, maintained localization project plan & resource allocation, and drove launches. •Provided technical support for master class training in Dubai for 8 new client markets to launch the applications.•Managed and served as formal supervisor for 11 cross-functional resources.

Global Medical Device Company - Tester & Localization LeadLed 2 parallel work streams with 11 countries in scope of deployment. Owned and managed the project plans, managed an analyst resource, coordinated with about 65 client leadership resources in their respective countries, and owned the tasks associated with localization and deployment. Hosted a 3-day Improvement Workshop with Quality Lead and LSD as a result of a company acquisition.Created/Updated about 60 (55%) test scripts and executed about 50 (45%) test scripts during Verification Testing. Responsible for functional IQ tests of the VAL & PROD environments, and Data Migration Testing for over 15 deployments. Mapped and Maintained Functional Specs to test scripts in order to organize and create test materials for Verification testing.Managed 30 Program Issues and Risks for the engagement – led monthly meetings to gather status updates and resolutions with client leadership.

Chicago, Illinois

Global Medical Device Company - TesterUtilized Medical Device Development, SDLC, and Agile methodologies.Responsible for Verification Test Script creation and execution, Validation IQ Testing, Production IQ Testing, and Data Migration Testing.Mapped Functional Specifications to test scripts to organize and create test materials for Verification testing.Effectively communicated and managed localization tasks/activities throughout all environments (VER, VAL, PROD). Lead 7 countries and managed over 55 client resources (all leadership levels in their respective countries). Met an Exit Agreement by 12/31/2016, which saved the client millions of dollars in penalties and fees.Coordinated user manual creation, review, and approval with client country reps and translation companyCoordinated and managed deployments with development team for 20 countries. Managed 6 development resources for defect resolutions, translations updates, and deployment tasks.Managed Program Issues and Risks for the engagement – led monthly meetings to gather status updates and resolutions with client leadership.Compiled weekly status slides for each business unit within the program for client and project leadership.Global Industrial Parts Supplier - PMO SpecialistBusiness Performance Management - deliverable management and reporting, quality audits/peer reviews, program status reporting.Resource Management-engagement roster management, roll-on and roll-off processes.PMO Tools Management-support client counterpart with SharePoint management, SAP Solution Manager, HP-ALM.Communication Lead for dozens of classrooms across Canada for multiple daily status checks, troubleshoot any technical and/or attitude issues, and point of contact/escalation for the trainers.Change Adoption Predictor implementation for each Canadian region in order to measure change acceptance. Account Information Security Lead for Client Data Protection: responsible for 147 individual CDP Controls

Madison, Wi

Collect and evaluate weekly homework assignments from the appropriate Chemical Engineering course while collaborating with the course professor and requirements for the students.

Park Ridge, Il

Perform analysis, develop case studies based on completed projects and update website for business operations management consultancy

Organized and led Clean-In-Place Validation for a product manufacturing line in order to ensure safe cleaning and sanitization of product vessels and lines.Completed all necessary actions to validate over 40 valves, pumps, and vessels, collected and analyzed micro swabs, and worked with Ecolab to verify CIP parameters were within specified tolerance ranges.Developed and implemented plant wide pest management program focused on flour beetle trending using the UTrapIt system for Food Safety System Certification requirements. Led and created a detailed training program for entire Sanitation Department.Updated over 200 documents to Document Control format in order to meet FSSC Standards to retain certification.Performed risk analysis involving product hold orders based on analytical and safety criteria. Worked to prevent future hold orders by identifying root cause and implementing corrective action procedures.Attended daily direction setting meetings to discuss department priorities, while maintaining appropriate progress on individual projects.Presented summer projects to Corporate Leadership at the end of the internship to communicate quality improvements resulting from my work at General Mills.

Bachelor Of Science (Bs), Chemical Engineering

Education record

Activities and Societies: UQ EUS (Engineering Undergraduate Society)