Jenna Michalik Email & Phone Number

Boston, Massachusetts, United States

• Delivered advanced FEMA PA technical assistance and disaster recovery consulting services for Massachusetts Emergency Management Agency (MEMA) during DR-4496-MA COVID-19 Pandemic response. Collaborated with MEMA Reimbursement & Documentation Unit (RDU) team to achieve obligation of funds for over 250 projects surpassing more than $1.2 billion dollars.• Conducted regulatory compliance reviews on FEMA PA COVID-19 Project Applications prior to submission, validating all documentation strictly adheres to Stafford Act, 44 CFR, 2 CFR Part 200, and COVID specific policies.• Completed MEMA closeout reviews for previously obligated projects to ensure audit readiness, identifying and eliminating compliance and eligibility issues in preparation for VAYGo improper payment testing and FEMA final closeout reconciliation.• Facilitated meetings with MEMA RDU Applicants to address identified risks and resolve policy inquiries. Devised risk mitigation strategies to correct and eliminate outstanding issues and improve future project development.• Executed reliable and comprehensive financial system audits for large-complex Applicants, including state agencies, healthcare systems, and private non-profit (PNP) organizations, evaluating records and transactions to ensure accuracy, completeness, and compliance with established policies and procedures. • Achieved 100% data validation of Applicant provided documentation, verifying calculations, and comparing data with external sources to identify any errors, discrepancies, or irregularities and to affirm the reliability of information.• Reviewed COVID-19 Project Applications for potential duplication of benefits with CARES Act funding, patient care revenue, and insurance proceeds. Evaluated Applicant-provided medical payment reduction methods, confirming all data and analysis elements meet FEMA HSOAC (RAND) requirements and are considered reasonable.

New Orleans, Louisiana, United States

• Directed housing inspections as a consultant for the FEMA Housing Inspection Services (HIS) Program across various federal disasters, including DR-4286-SC Hurricane Matthew and DR-4277-LA Severe Storms and Flooding. • Inspected physical interior and exterior of damaged dwellings, drafting full-scale reports of disaster-related property and structural damages based on extensive knowledge of construction techniques.• Collected and report comprehensive data for furnishings, appliances, and structural items eligible for FEMA Housing and Other Needs Assistance (ONA) by utilizing ACE4 software.• Strategically engaged in planning and organizing interviews with grant applicants while determining ownership, occupancy, and insurance verification aimed at validating eligibility.

Pasadena, Ca

• Provided expert disaster recovery and project management consulting services for California Governor’s Office of Emergency Services (Cal OES) to support state-led recovery operations for DR-4407-CA California Wildfires and DR-4431-CA Severe Winter Storms and Flooding.• Administered the development and management of $8+ million dollars in federal grant applications eligible for FEMA PA Hazard Mitigation (HMGP) funding for Los Angeles and Riverside County.• Facilitated Recovery Scoping Meetings with Applicants, devising comprehensive work plans to establish clear timelines, objectives, and performance expectations. Collaborated with Applicants to strategically develop long-term recovery goals based on individual needs and capabilities. • Served as the key liaison for Applicants, providing superior customer service and program policy guidance throughout each phase of the delivery process, ensuring efficient and accurate project development.• Conducted regulatory compliance reviews on Applicant provided financial documentation, including payroll records, invoices, proof of payments, purchase orders, quotes, and competitively procured contracts.• Developed robust performance metrics system to effectively track and report Applicant progress, ensuring transparency and accountability throughout the delivery process. • Developed detailed, accurate, clearly written, and complete Damage Description and Dimensions (DDD), scope of work (SOW), and total costs for completed work projects based on Applicant provided documentation.

San Juan, Pr

• Managed PA field training operations for sector branch, training FEMA personnel on the New PA Delivery Model, Grants Manager and Grants Portal system, and Section 428 Public Assistance Alternative Procedures (PAAP) for DR-4339-PR Hurricane Maria.• Implemented training needs assessment to evaluate skills and development levels of Project Specialist (PDMGs) utilizing a skills matrix to identify performance gaps. Devised targeted training action plans for individuals and groups based on performance needs to address identified improvement areas.• Coordinated with PA Program technical specialists and subject matter experts to strategically develop performance-based training and development systems to meet operational needs and requirements.• Mentored and provided one-on-one guidance to sector-based staff to increase performance levels, resulting in improved efficiency and accuracy in delivering the PA Program.• Delivered classroom training for targeted improvement areas on current 428 curriculum. Utilized webinar series on topics pertinent to the operation to ensure quality training.

United States

• Promoted from Project Coordinator to manage all in-plant inspections for the FEMA Manufactured Housing Unit (MHU) program, ensuring quality control, compliance assurance, and conducting system analysis during design and manufacturing processes. Delivered quality technical support services integral in the achievement of FEMA’s objective to provide high-quality, cost-effective MHUs to disaster survivors.• Led in-plant inspections and monitoring procedures for more than 300 manufactured homes at various stages of production, evaluating operations, systems, and constructions to ensure compliance with HUD 24 CFR 3280 – Manufactured Housing Construction and Safety Standards, HUD 42 CFR 3282 – Manufactured Housing Procedural and Enforcement Regulations, Uniform Federal Accessibility Standards (UFAS), and National Fire Protection Association (NFPA) 13D standards.• Reviewed approved MHU designs, quality assurance program manuals, testing protocols, product manufacturer installation procedures, and construction to evaluate manufacturer’s ability to produce FEMA compliant homes. • Researched issues using existing information to the greatest extent possible regarding new technologies, products, components, and designs to determine conformance to industry standards and FEMA requirements, identifying areas of improvement and developing new requirements that lead to better, cost-effective solutions.• Coordinated with production management on a consistent basis to address and communicate quality issues, making recommendations on corrective/preventive actions while devising possible solutions for mitigating future compliance issues.• Analyzed data, providing written technical reports with data interpretation to designated government officials to maximize quality control.

Baton Rouge, La

• Orchestrated comprehensive building and mechanical system inspections, while managing life safety equipment within the FEMA MHU Fire Safety Tank and Pump Sprinkler System Program for DR-4277-LA Severe Storms and Flooding.• Completed over 600 Preventative Maintenance Inspections (PMI) for the Residential Fire Sprinkler System Tank and Pump System (TPS) units within MHUs, addressing compliance concerns and mitigating future issues.• Managed diverse electrical and plumbing testing efforts to maximize and improve distribution system operations, including manual self-tests, bypass valve tests, low pressure tests, and high-pressure tests.• Supervised installation procedures to verify accuracy, generating detailed maintenance and functionality reports.

United States

• Directed housing inspections as a consultant for the FEMA Housing Inspection Services (HIS) Program across various federal disasters, including DR-4286-SC Hurricane Matthew and DR-4277-LA Severe Storms and Flooding. • Inspected physical interior and exterior of damaged dwellings, drafting full-scale reports of disaster-related property and structural damages based on extensive knowledge of construction techniques.• Collected and report comprehensive data for furnishings, appliances, and structural items eligible for FEMA Housing and Other Needs Assistance (ONA) by utilizing ACE4 software.• Strategically engaged in planning and organizing interviews with grant applicants while determining ownership, occupancy, and insurance verification aimed at validating eligibility.• Assisted supervisor with analyzing and evaluating inspection procedures, recommending areas of improvement in inspection methods and techniques, enhancing the overall quality of field operations.

United States

• Administered superior technical assistance and strategic planning in order to assist state and local governments with managing and documenting debris removal operations eligible for federal funding through the FEMA Public Assistance (PA) Program. Fulfilled varying roles in all phases of debris management operations including debris collection, transportation, eligibility determination, segregation, staging, reduction, and final disposition. • Data Manager | DR-4285-NC Hurricane MatthewLed the compilation, management, and daily metric reporting of collection and disposal data overseeing quality control initiatives for documentation of debris monitors. Trained monitors to properly use electronic load ticketing system. • Project Coordinator | DR-4166-SC Severe Winter Ice StormAdministered candidate evaluation and directed overall hiring process for 100+ local debris monitors. Managed project labor and materials cost documentation required to substantiate PA funding. Project appropriated reimbursement for 85,700 CY of debris.• Field Operations | DR-1603-LA Hurricane KatrinaCoordinated field operations for the FEMA funded City of New Orleans Residential Housing Demolition Program. Ensured accurate documentation of demolition, debris removal, and disposal operations and associated costs critical to verify debris activities are eligible for reimbursement. Developed best management practices for documenting work related to Asbestos Containing Material (ACM) collection, remediation, and disposal, ensuring operations meet EHP requirements. Project demolished over 900 blighted residential structures.• Debris Monitor | DR-4080-LA Hurricane IsaacAccurately generated load tickets for right-of-way debris removal and disposal operations and certified truck hauling capacities. Assisted field office staff, administering daily sign-in/sign-out procedures, distributing and tracking field equipment, and validating timesheets. Project removed over 177,000 CY of debris.