Jenna Minish Email & Phone Number

Charlevoix, Michigan, United States

• Scheduling services for 500+ boats, maximizing efficiency during peak periods by utilizing Excel reports and specialty programs.• Create detailed work orders for seasonal service, repairs, and maintenance, ensuring accuracy in service details, parts, and labor estimates.• Maintain clear communication with customers during, before and after service to set expectations and help resolve any potential issues• Act as the liaison between customers and technicians, ensuring accurate communication regarding boat diagnostics and repair progress.• Collaboration with sales department to streamline the arrival of new inventory and ensure boats are delivered promptly to new owners

Bellaire, Mi

• Exemplify the best customer service to all our guests, resolved all customer complaints with courtesy and professionalism. • Maintain vendor relations ensuring sufficient supply of materials on time and within budget. • Effectively manage the needs, requests and complaints of customers by resolving all issues with professionalism and courtesy; ultimately, resulting in a 98% customer satisfaction rate. • Interviewed and hired opening team of 20, trained front of house staff and established working relationship with employees to encourage efficient work. • Direct all front of house operations including emails, phone calls, scheduling, bill payment, and payroll. • Coordinate all catering, parties, community events, meetings and promotional events with sales staff; maintained accordance to budget and deadlines. • Developed and executed marketing strategy for social media, email, and print advertising, increasing guest engagement and building brand awareness. • Specializing in loss prevention and inventory control; tracked and maintained inventory levels.

Bellaire, Mi

• Directed all operations for a pet crisis non-profit, including marketing, customer service, and pet adoption, resulting in meeting yearly targets year over year. • Managed all office operations, including emails, phone calls, donor letters, social networking, advertising, federal and state nonprofit compliance documentation, and maintained grant compliance and adoption contracts. • Spearheaded rebranding and legal name change of the organization, resulting in a 30% increase in donations and a 20% increase in volunteers. • Managed financials, QuickBooks, and the budget for a non-profit organization, processed donations, and ensured disbursement of monthly bills. • As a lead point of contact for public relations: interviewed and provided background checks on potential adoptees to ensure proper pet placement; assessed intake viability of animals; and provided empathetic and quality customer service in high-stress and emotionally charged situations. • Oversaw all operational functions of the organization and created policies and procedures to ensure quality and alignment with organizational values. • Created and established strategic partnerships with organizations and businesses, resulting in increased donations and resources for pet crisis management. • Organized and conducted quarterly meetings with board of directors; provided briefs on operational and financial matters.

•Assisted in office operations including management of filing system, managing phones, and offering admin support to board president. • Provided proper animal care with transportation of animals from county animal control, veterinarian appointments, and cleaning. • Developed and implemented operational procedures, which ensured that the agricultural center complied with the regulations of the state and national regulatory bodies.

• Developed educational programs for all ages based on Northern Michigan’s environment. • Guided tours on water and land education school age students on basic biology, nature study and preservation of natural resources. • Assisted with operations of the facility by answering phones, educating visitors, clean, creating displays and leading guided hikes.

• As a Program Activity Leader and Tutor, planned and led a wide range of recreational and educational activities, including homework help, tutoring, sports, table games, arts and crafts, computer room activities. • Assisted students in coping with daily social interactions, learning new behavioral skills, and mediating and deescalating conflicts between students by providing students with a supportive environment. • Supported Site Coordinator with office tasks and parent interactions related to the program. • Managed the program during site coordinator’s maternity leave.

Balsam, Nc

• Led educational activities that included extended camping excursions in Southern California for students with ADHD and other learning disabilities. • Communicated with parents to create alignment and develop goals for students to achieve while attending. • Created a post high school graduate program for the Academy at SOAR. Developed personal growth activities for high school graduates deciding between college or the work force, to increase self-confidence and self-awareness.