Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it's by telephone, email, live chat or social media, we take pride in delivering a seamless and personal customer experience each time we help our clients’ customers. We deliver great customer service; the sort that makes people talk about a brand; that turns indifference into delight and customers into advocates.Ascensos… Show more Ascensos is an innovative customer care outsourcing specialist. We offer multichannel customer contact solutions across both traditional and digital channels. Whether it's by telephone, email, live chat or social media, we take pride in delivering a seamless and personal customer experience each time we help our clients’ customers. We deliver great customer service; the sort that makes people talk about a brand; that turns indifference into delight and customers into advocates.Ascensos is built on our belief that not all contact centres need be the same.We are owner managed, quality focused and agile, offering our clients an unfair advantage. We adopt leading edge contact centre technology to ensure first-class security and we’re proactive when it comes to creating innovative value-added solutions. Delivering with a ‘personal touch’ is truly important to us.Ascensos is the next generation of contact centres. If you're in need of a fresh approach. Let’s talk.www.ascensos.com Show less

Project Management and Account Management role focusing on successfully deploying client Intranet sites. Managing the relationship with my clients from the point of sale.

Project Management and Account Management role focusing on successfully deploying client Intranet sites. Managing the relationship with my clients from the point of sale.

· Providing support to the Project Manager, project organisation and support · Support the Project Manager to complete the Integration Plan and manage updates · Follow up and close key project initiatives at the appropriate deadlines · Ensure various documents and systems remain updated · Manage the Integration emails and delegate appropriately · Ensure the correct staff have access to the various offices · Work with HR and IT to on-board new employees

My Current Responsibilities at Avantus : - Working with the two Project Managers to initiate and close a number of projects at one time and look after the clients accounts following the project closure- First point of client contact following the handover from the sales team- Prepare for the project including the implementation meeting-Prepare the contract and all documentation- Liaise with third party suppliers to set up benefits within the time and cost restraints -… Show more My Current Responsibilities at Avantus : - Working with the two Project Managers to initiate and close a number of projects at one time and look after the clients accounts following the project closure- First point of client contact following the handover from the sales team- Prepare for the project including the implementation meeting-Prepare the contract and all documentation- Liaise with third party suppliers to set up benefits within the time and cost restraints - Continue to work to the clients deadlines by continually following up tasks - Communucating at all times to clients and where applicable, Financial Advisors with progress updates- Create and manage a project plan in the form of a project handbook to reflect the project activities and deadlines  - Arranging regular project calls and attending these with the Project Manager to manage clients expectations and deadlines- Understanding the clients marketing requirements and manage the work with the designers, within appropriate time and cost restraints- Attending employee presentations post project, once the platforms launched to approx 30 to 50 employees in one session- Point of contact to support the Sales Director to look after the client and their account post project- Regular post project review's with the client - Manage utilization reports for the client in the post project reviews Show less